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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
31 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202330174) Case 202330174 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202333852) Case 202333852 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A … 31 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202233438) Case 202233438 · Old Complaints Handling categories The complaint is about: The landlord’s management of roof repairs including its communication with the resident. The landlord’s handling of … 31 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202308356) Case 202308356 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The associated complaint. 31 Jul 2024 Partial Maladministration MHS Homes Ltd (202311782) Case 202311782 · Financial The complaint is about the landlord’s: Decision to charge the resident a higher rent at the property than at her … 31 Jul 2024 Partial Maladministration Mid Devon District Council (202234298) Case 202234298 · Estate Management The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom … 31 Jul 2024 Partial Maladministration Milton Keynes City Council (202221333) Case 202221333 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The … 31 Jul 2024 No Maladministration North West Leicestershire District Council (202306960) Case 202306960 · Health and Safety (inc. building safety) This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the … 31 Jul 2024 Partial Maladministration North West Leicestershire District Council (202337606) Case 202337606 · Managing Relations The complaint is about the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. … 31 Jul 2024 Maladministration Nottingham Community Housing Association Limited (202234216) Case 202234216 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to address issues with ventilation and airflow. 31 Jul 2024 Reasonable Redress Notting Hill Genesis (NHG) (202307116) Case 202307116 · Estate Management The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed. 31 Jul 2024 Reasonable Redress Notting Hill Genesis (NHG) (202322974) Case 202322974 · Moving/Buying/Selling Home The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s … 31 Jul 2024 Maladministration One Housing Group Limited (202233848) Case 202233848 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a … 31 Jul 2024 Maladministration Onward Homes Limited (202342330) Case 202342330 · Managing Relations The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the … 31 Jul 2024 Partial Maladministration Orbit Group Limited (202305008) Case 202305008 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated … 31 Jul 2024 Partial Maladministration Paragon Asra Housing Limited (202300957) Case 202300957 · Estate Management The complaint is about the landlord’s response to the resident concerning: Accessibility. A replacement key fob. The heating. Complaint handling. 31 Jul 2024 Maladministration Peabody Trust (202231919) Case 202231919 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman … 31 Jul 2024 Partial Maladministration Peabody Trust (202301587) Case 202301587 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated … 31 Jul 2024 Maladministration Peabody Trust (202337696) Case 202337696 · Information and data management The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her … 31 Jul 2024 Partial Maladministration Peabody Trust (202342924) Case 202342924 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 31 Jul 2024 Maladministration Plexus UK (First Project) Limited (202229912) Case 202229912 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 31 Jul 2024 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202228384) Case 202228384 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance … 31 Jul 2024 Maladministration Richmond Housing Partnership Limited (202218444) Case 202218444 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing … 31 Jul 2024 Partial Maladministration Rochdale Boroughwide Housing Limited (202229750) Case 202229750 · Managing Relations The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the … 31 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202222456) Case 202222456 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns and complaint about its handling of: Her antisocial behaviour … 31 Jul 2024 Partial Maladministration Saffron Housing Trust Limited (202221326) Case 202221326 · Managing Relations The complaint is about the landlord’s handling of: 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202303499) Case 202303499 · Old Complaints Handling categories The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to … 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202336534) Case 202336534 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs related to damp; Response to reports of pests; Handling of … 31 Jul 2024 No Maladministration Sheffield City Council (202304208) Case 202304208 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 31 Jul 2024 Partial Maladministration Southend-on-Sea City Council (202400256) Case 202400256 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman … 31 Jul 2024 Maladministration Southern Housing (202306243) Case 202306243 · Old Complaints Handling categories The complaint concerns the landlord's handling of the resident's report of nuisance and rodent infestation resulting from overgrown nearby wildland … 31 Jul 2024 Partial Maladministration Southern Housing (202329780) Case 202329780 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Reports of antisocial behaviour (ASB). The associated complaint. 31 Jul 2024 Partial Maladministration Southern Housing Group Limited (202228600) Case 202228600 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, … 31 Jul 2024 Partial Maladministration Southwark Council (202310781) Case 202310781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to … 31 Jul 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202313853) Case 202313853 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damage to the front door of the resident’s … 31 Jul 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202317640) Case 202317640 · ASB/Abuse/Nuisance The complaint is about is about the landlord’s handling of the resident’s report of noise. 31 Jul 2024 Maladministration St Mungo Community Housing Association (202346162) Case 202346162 · Financial This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate … 31 Jul 2024 Reasonable Redress Stonewater Limited (202233117) Case 202233117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs in the property. 31 Jul 2024 Partial Maladministration Tendring District Council (202302247) Case 202302247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202307291) Case 202307291 · Financial The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202309219) Case 202309219 · Information and data management The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202314087) Case 202314087 · Financial The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated … 31 Jul 2024 Partial Maladministration Thurrock Council (202329491) Case 202329491 · Information and data management The complaint is about the landlord’s: 31 Jul 2024 Maladministration Together Housing Association Limited (202307129) Case 202307129 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling … 31 Jul 2024 Maladministration Trident Housing Association Limited (202232115) Case 202232115 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint. 31 Jul 2024 Partial Maladministration Waltham Forest Council (202313052) Case 202313052 · Information and data management The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202308288) Case 202308288 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202340778) Case 202340778 · Estate Management The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues … 31 Jul 2024 No Maladministration Wandsworth Council (202229787) Case 202229787 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s …