Nottingham City Council (202315009)
The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202306913)
The complaint is about the landlord’s: Response to the resident’s concerns about scaffolding. Handling of kitchen replacement works. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202302203)
The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Stockport Homes Limited (202400602)
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated repairs. A woodlice infestation.
The Community Housing Group Limited (202305538)
The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from him during a phone call.
Camden Council (202304548)
The complaint is about the landlord’s handling of repairs to the heating/hot water system. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202311909)
The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Greenoak Housing Association Limited (202303986)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of parking issues. Associated complaint.
Sandwell Metropolitan Borough Council (202307606)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Southwark Council (202322410)
The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202306025)
The complaint is about the landlord’s handling of the resident’s concerns over the safety of a carbon monoxide alarm. The landlord’s complaint handling has also been investigated.
Sovereign Network Homes (Former Network Homes) (202339335)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, including to a wall and guttering. Maintenance of the property/block, including resident engagement and cyclical decoration. The Ombudsman has also considered the landlord’s complaints handling.
The Extracare Charitable Trust (202346297)
The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement village.
Wandle Housing Association Limited (202301722)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. Complaint.
Wandle Housing Association Limited (202327977)
The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in the property. The Ombudsman has also assessed the landlord’s complaint handling.
West Kent Housing Association (202226103)
The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at the start of the tenancy. Concerns about the gas debt left on the meter at the start of the tenancy. Concerns about the gas supply being left on at the …
Great Places Housing Association (202232324)
The complaint is about the landlord’s handling of the resident’s concerns that service charges were incorrectly applied to her account. The Ombudsman has also considered the landlord’s complaint handling.
Hastoe Housing Association Limited (202336879)
REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Royal Borough of Kensington and Chelsea (202319116)
The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request to replace flooring in the kitchen.
Accent Housing Limited (202300518)
The complaint is about the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service charges. Charges for the replacement of a warden call system. Communal ground maintenance. Maintenance issues. Parking arrangements for residents.
Birmingham City Council (202226339)
The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and roof. Install a back-gate in the garden. Relocate the boiler. Repair faulty brickwork at the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202402848)
The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint handling.
Livv Housing Group (202414782)
The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the tenancy. outstanding repairs at the property. pest infestation. staff conduct. antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Newham (202222853)
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has also considered the landlord’s handling of the related complaint.
London & Quadrant Housing Trust (L&Q) (202310991)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.
Red Kite Community Housing Limited (202317139)
The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.
Southend-on-Sea City Council (202317488)
The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage to personal belongings and decorations.
Clarion Housing Association Limited (202345917)
The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling.
Great Places Housing Association (202336059)
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours.
London & Quadrant Housing Trust (L&Q) (202324497)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Notting Hill Genesis (NHG) (202300424)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202223158)
REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Shepherds Bush Housing Association Limited (202217273)
The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.
Torus62 Limited (202320438)
The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling.
Wandsworth Council (202343422)
The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Camden Council (202322143)
The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.
Leeds City Council (202327705)
The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property.
London Borough of Hackney (202225946)
The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front door. The associated complaint.
Peabody Trust (202228723)
The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202231355)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Poplar Housing And Regeneration Community Association Limited (202229979)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint.
Thirteen Housing Group Limited (202308820)
The complaint is about the landlord’s response to the resident’s reports of pests within the property.
Birmingham City Council (202230143)
The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection Act (DPA) breach. The resident’s concerns about the landlord’s administration of their rental account.
Great Places Housing Association (202306364)
The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202310469)
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202313685)
The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202327473)
The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the landlord’s complaint handling.
Lewisham Council (202346860)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Peabody Trust (202321675)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. Associated complaint.
Town and Country Housing (202328175)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)