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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property. 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 10 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202313073) Case 202313073 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repair and access issues with a communal bike … 10 Oct 2024 Maladministration Peabody Trust (202322145) Case 202322145 · Information and data management The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also … 10 Oct 2024 Maladministration The Guinness Partnership Limited (202302231) Case 202302231 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint … 10 Oct 2024 Maladministration The Riverside Group Limited (202314741) Case 202314741 · Managing Relations The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 9 Oct 2024 Maladministration Gentoo Group Limited (202305971) Case 202305971 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts. 9 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202304073) Case 202304073 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property. 9 Oct 2024 Maladministration Richmond Housing Partnership Limited (202347109) Case 202347109 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This … 9 Oct 2024 Maladministration Southwark Council (202331563) Case 202331563 · Managing Relations The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 8 Oct 2024 Maladministration Lancaster City Council (202210325) Case 202210325 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 8 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202212904) Case 202212904 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint. 8 Oct 2024 Severe Maladministration London Borough of Wandsworth (202225690) Case 202225690 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 8 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316428) Case 202316428 · Managing Relations The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This … 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 8 Oct 2024 Maladministration Sandbourne Housing Association (202324398) Case 202324398 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour. 7 Oct 2024 Partial Maladministration Citizen Housing (202226417) Case 202226417 · Information and data management The complaint is about: The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to … 7 Oct 2024 Maladministration London Borough of Newham (202221862) Case 202221862 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered. 7 Oct 2024 Reasonable Redress Peabody Trust (202214147) Case 202214147 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the … 7 Oct 2024 Maladministration South Tyneside Council (202342147) Case 202342147 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also … 4 Oct 2024 Maladministration Brighton and Hove City Council (202325482) Case 202325482 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown … 4 Oct 2024 Maladministration Camden Council (202324323) Case 202324323 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 4 Oct 2024 Partial Maladministration GreenSquareAccord Limited (202342904) Case 202342904 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated … 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 4 Oct 2024 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202306383) Case 202306383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate … 4 Oct 2024 Partial Maladministration Peabody Trust (202307369) Case 202307369 · Estate Management The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a … 4 Oct 2024 Partial Maladministration Peabody Trust (202309310) Case 202309310 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s … 4 Oct 2024 Maladministration Southern Housing (202312625) Case 202312625 · Financial The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 4 Oct 2024 Maladministration Thurrock Council (202401665) Case 202401665 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 3 Oct 2024 Maladministration The Riverside Group Limited (202304958) Case 202304958 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation. 2 Oct 2024 Maladministration Abri Group Limited (202201157) Case 202201157 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Maladministration Clarion Housing Association Limited (202327436) Case 202327436 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due … 2 Oct 2024 Reasonable Redress Hyde Housing Association Limited (202216639) Case 202216639 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and … 2 Oct 2024 Maladministration Hyde Housing Association Limited (202233033) Case 202233033 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 2 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347531) Case 202347531 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused … 2 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202342978) Case 202342978 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the … 2 Oct 2024 No Maladministration Red Kite Community Housing Limited (202302754) Case 202302754 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property. 2 Oct 2024 Partial Maladministration Southern Housing (202336178) Case 202336178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) relating to noise nuisance. This report has also taken … 1 Oct 2024 Maladministration Bromford Housing Group Limited (202337217) Case 202337217 · Information and data management REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Oct 2024 Maladministration ForHousing Limited (202343435) Case 202343435 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint. 1 Oct 2024 Maladministration Lambeth Council (202334956) Case 202334956 · Information and data management The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. …