Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
17 Oct 2024 Maladministration Eastlight Community Homes Limited (202340713) Case 202340713 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis. 17 Oct 2024 Reasonable Redress Estuary Housing Association Limited (202310898) Case 202310898 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the … 17 Oct 2024 Maladministration Harlow District Council (202347550) Case 202347550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a mutual exchange. 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 17 Oct 2024 Reasonable Redress Lambeth Council (202310071) Case 202310071 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal … 17 Oct 2024 Maladministration Peabody Trust (202225388) Case 202225388 · Estate Management The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman … 17 Oct 2024 Maladministration Peabody Trust (202307796) Case 202307796 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and … 17 Oct 2024 Maladministration Southend-on-Sea City Council (202215902) Case 202215902 · Managing Relations The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the … 17 Oct 2024 Partial Maladministration Southwark Council (202218279) Case 202218279 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s … 17 Oct 2024 Maladministration Town and Country Housing (202330045) Case 202330045 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in … 16 Oct 2024 Partial Maladministration Bolton at Home Limited (202310451) Case 202310451 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Various repairs including gutters, plastering and pointing, damp … 16 Oct 2024 Maladministration Camden Council (202344618) Case 202344618 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould. 16 Oct 2024 Partial Maladministration Golding Homes Limited (202218685) Case 202218685 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to his roof and loft . … 16 Oct 2024 Maladministration Leeds City Council (202342553) Case 202342553 · Managing Relations The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the … 16 Oct 2024 Partial Maladministration London Borough of Croydon (202120044) Case 202120044 · Local Authority / ALMO or TMO The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen … 16 Oct 2024 Partial Maladministration London Borough of Hackney (202306139) Case 202306139 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for … 16 Oct 2024 Maladministration Longhurst Group Limited (202347088) Case 202347088 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen … 16 Oct 2024 Partial Maladministration Sanctuary Housing Association (202310602) Case 202310602 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lighting. The Ombudsman has also considered the landlord’s … 16 Oct 2024 Maladministration Southern Housing (202320944) Case 202320944 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from his neighbour. Associated complaint. 16 Oct 2024 Maladministration Swindon Borough Council (202226351) Case 202226351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property. 16 Oct 2024 Maladministration Torus62 Limited (202339057) Case 202339057 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs. 16 Oct 2024 Partial Maladministration Your Housing Group Limited (202311044) Case 202311044 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a … 15 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202308431) Case 202308431 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about her end of defects inspection. Reports of defects … 15 Oct 2024 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202301196) Case 202301196 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The … 15 Oct 2024 Maladministration Orbit Housing Association Limited (202403133) Case 202403133 · Managing Relations The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered … 15 Oct 2024 No Maladministration Royal Borough Of Greenwich (202219702) Case 202219702 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling. 15 Oct 2024 Partial Maladministration Sanctuary Housing Association (202307213) Case 202307213 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a repair to a soil stack. Requests for … 15 Oct 2024 Outside Jurisdiction Southern Housing (202304591) Case 202304591 · Estate Management The complaint is about the landlord’s handling of the service of a tort notice and attempted removal of the resident’s … 15 Oct 2024 Maladministration Stonewater Limited (202310055) Case 202310055 · Financial The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint … 15 Oct 2024 Maladministration The Guinness Partnership Limited (202307967) Case 202307967 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property. 14 Oct 2024 Maladministration A2Dominion Housing Group Limited (202308664) Case 202308664 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 14 Oct 2024 No Maladministration ForHousing Limited (202344987) Case 202344987 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a … 14 Oct 2024 Partial Maladministration Hightown Housing Association Limited (202302378) Case 202302378 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the … 14 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306125) Case 202306125 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint. 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 14 Oct 2024 Partial Maladministration Two Rivers Housing (202306729) Case 202306729 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: 11 Oct 2024 Maladministration Birmingham City Council (202300045) Case 202300045 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 11 Oct 2024 Maladministration Islington Council (202234314) Case 202234314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report … 11 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202318303) Case 202318303 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. … 11 Oct 2024 No Maladministration London Borough of Islington (202343021) Case 202343021 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220737) Case 202220737 · Financial The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307719) Case 202307719 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice. 11 Oct 2024 Maladministration Sanctuary Housing Association (202324177) Case 202324177 · Managing Relations The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling. 11 Oct 2024 Maladministration Sanctuary Housing Association (202331738) Case 202331738 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at … 11 Oct 2024 Maladministration Tower Hamlets Homes (202228598) Case 202228598 · Managing Relations The complaint is about the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to … 11 Oct 2024 Maladministration Tower Hamlets Homes (202305909) Case 202305909 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing …