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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209312) Case 202209312 · Estate Management REPORT COMPLAINT 202209312 Notting Hill Genesis (NHG) 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202309002) Case 202309002 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report that she had no heating or hot water. 28 Oct 2024 Maladministration One Housing Group Limited (202229903) Case 202229903 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s … 28 Oct 2024 Maladministration Onward Homes Limited (202342254) Case 202342254 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports concerning repairs to the garden and drainage system. Reports … 28 Oct 2024 Maladministration Oxford City Council (202320570) Case 202320570 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of … 28 Oct 2024 Reasonable Redress Platform Housing Group Limited (202331822) Case 202331822 · Information and data management The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the … 28 Oct 2024 Partial Maladministration Prima Housing Group Limited (202313473) Case 202313473 · Old Complaints Handling categories REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202226029) Case 202226029 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202344392) Case 202344392 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property and its … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202410154) Case 202410154 · Managing Relations The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the … 28 Oct 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202305843) Case 202305843 · Managing Relations The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the … 28 Oct 2024 Maladministration The Riverside Group Limited (202312828) Case 202312828 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition … 25 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202343044) Case 202343044 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 25 Oct 2024 No Maladministration Arhag Housing Association Limited (202324893) Case 202324893 · Old Moving to a Property categories The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the … 25 Oct 2024 Maladministration Clarion Housing Association Limited (202226466) Case 202226466 · Old Complaints Handling categories REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202307268) Case 202307268 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at … 25 Oct 2024 Maladministration East Devon District Council (202327721) Case 202327721 · Information and data management The complaint is about the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation … 25 Oct 2024 Partial Maladministration Eldonian Community Based Housing Association Ltd (202226783) Case 202226783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns following a missed gas safety check. Complaint handling. 25 Oct 2024 Maladministration Hammersmith and Fulham Council (202403025) Case 202403025 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of damp … 25 Oct 2024 Maladministration Haringey London Borough Council (202231852) Case 202231852 · Managing Relations The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s … 25 Oct 2024 Maladministration Incommunities Limited (202342063) Case 202342063 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a management transfer. The Housing Ombudsman has also … 25 Oct 2024 Partial Maladministration Islington Council (202326091) Case 202326091 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when moving in. … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202344800) Case 202344800 · Financial The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402163) Case 202402163 · Managing Relations The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of … 25 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304013) Case 202304013 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has … 25 Oct 2024 Maladministration North Tyneside Council (202300165) Case 202300165 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports … 25 Oct 2024 Reasonable Redress Orbit Group Limited (202347277) Case 202347277 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property. 25 Oct 2024 Partial Maladministration Paragon Asra Housing Limited (202339553) Case 202339553 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of multiple outstanding repairs. … 25 Oct 2024 Reasonable Redress Regenda Limited (202342306) Case 202342306 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. … 25 Oct 2024 Partial Maladministration Royal Borough Of Greenwich (202342852) Case 202342852 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the … 25 Oct 2024 Partial Maladministration Sanctuary Housing Association (202347263) Case 202347263 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp … 25 Oct 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202331107) Case 202331107 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould … 25 Oct 2024 Partial Maladministration Sparrow Shared Ownership Limited (202219349) Case 202219349 · For profit The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition … 25 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202228954) Case 202228954 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated … 25 Oct 2024 Maladministration The Riverside Group Limited (202301822) Case 202301822 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 24 Oct 2024 Maladministration Broxtowe Borough Council (202407294) Case 202407294 · Old Property Condition migrated-2025 The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs. 24 Oct 2024 Maladministration Camden Council (202344520) Case 202344520 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 24 Oct 2024 Partial Maladministration City of Westminster Council (202310687) Case 202310687 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. … 24 Oct 2024 Maladministration Great Places Housing Association (202319538) Case 202319538 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. … 24 Oct 2024 Maladministration Islington Council (202348248) Case 202348248 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 24 Oct 2024 Partial Maladministration London Borough of Hackney (202234457) Case 202234457 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and … 24 Oct 2024 Maladministration Peabody Trust (202333345) Case 202333345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint … 24 Oct 2024 Partial Maladministration Rykneld Homes Limited (202234671) Case 202234671 · Managing Relations The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of … 24 Oct 2024 Maladministration Southern Housing (202324573) Case 202324573 · Financial The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. … 24 Oct 2024 Maladministration Sparrow Shared Ownership Limited (202211908) Case 202211908 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 24 Oct 2024 Maladministration The Riverside Group Limited (202303723) Case 202303723 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also … 23 Oct 2024 Maladministration A2Dominion Housing Group Limited (202233103) Case 202233103 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily … 23 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202301285) Case 202301285 · Estate Management This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her … 23 Oct 2024 Maladministration Guildford Borough Council (202343175) Case 202343175 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman …