Clarion Housing Association Limited (202310206)
The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202313919)
The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the resident’s anti-social behaviour (ASB) case. The landlord’s complaint handling.
Clarion Housing Association Limited (202315710)
The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.
Clarion Housing Association Limited (202320698)
The complaint is about the landlord’s response to the resident’s concerns about service charges.
Clarion Housing Association Limited (202410369)
The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and driveway at the resident's current property; resident's request for her fence repair costs to be refunded; adaptation and extension of the resident's new property; resident’s reports of window repairs and …
Greatwell Homes Limited (202319639)
The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord.
Home Group Limited (202230425)
The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202209514)
The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated complaint.
Hyde Housing Association Limited (202317915)
The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.
Ipswich Borough Council (202309538)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202215638)
The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues.
Islington Council (202313746)
The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway.
Lambeth Council (202312943)
The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202344169)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202401762)
REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Livv Housing Group (202319307)
The complaint is about the landlord’s handling of: The communal garden maintenance. The associated complaint.
London Borough of Barking and Dagenham (202318685)
The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint.
London Borough of Barnet (202234656)
The complaint is about: The landlord’s handling of a leak. The associated complaint.
London Borough of Camden Council (202226400)
The complaint is about the landlord’s handling of the resident’s: Request to waive/reduce his service charges. Concerns about the treatment of damp and mould in his property. Concerns about the impact its damp-proofing work had on the size of his kitchen. Request for assistance with the maintenance and purchase of …
London Borough of Hackney (202207449)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.
London Borough of Hackney (202227662)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.
London Borough of Hackney (202308590)
The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other tenants. Response to internal repair issues in the resident’s property. Response to concerns raised by the resident about issues with other blocks. Response to the resident’s concerns about the communal …
London Borough of Harrow (202333489)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also considers the landlord’s complaint handling.
London Borough of Hillingdon (202204344)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
London Borough of Lambeth (202316526)
The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter.
London & Quadrant Housing Trust (202410480)
The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the property above. The resident’s concerns about the conduct of its contractors and damage to her personal belongings. Reports of mice in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202339743)
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
London & Quadrant Housing Trust (L&Q) (202341681)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including reports of mould and water damage. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202343223)
The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen units and flooring were damaged, following a leak. handling of the associated complaint.
North Northamptonshire Council (202338820)
The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a warrant. The resident’s concerns about the lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202214652)
The complaint relates to: The landlord’s response to the resident’s concerns about: The garden boundary. Its handling of repairs, and her request for alternative housing and payments. The landlord’s handling of the complaint.
Notting Hill Genesis (NHG) (202310923)
The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint.
Notting Hill Genesis (NHG) (202316659)
The complaint is about the landlord’s handling of: The repairs to the boiler and heating. The resident’s reports of damp and mould. The repairs to the bathroom light. The removal of the overgrown trees in the garden. The repairs to the broken fence. The repairs to the windows and the …
Orbit Group Limited (202306375)
The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling.
Paradigm Housing Group Limited (202316689)
The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.
Peabody Trust (202231396)
The resident’s complaint is about the landlord’s handling of repairs to the taps in her property.
Peabody Trust (202231718)
The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system.
Peabody Trust (202233695)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.
Peabody Trust (202316568)
The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.
Peabody Trust (202317887)
The resident’s complaint is about the landlord’s handling of gas leaks to her boiler.
Peabody Trust (202318876)
The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request that the landlord pay for the fire safety works. The consultation for and the costs of fire safety works.
Peabody Trust (202331367)
The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed compensation.
Peabody Trust (202331774)
The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.
Platform Housing Group Limited (202413460)
The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation for her energy usage. We have also considered the landlord’s complaint handling.
Plus Dane Housing Limited (202303061)
The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.
Plymouth Community Homes Limited (202316637)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden.
Richmond Housing Partnership Limited (202314623)
The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff misconduct The resident’s concerns about: The standard of replacement of communal flooring. Charges for remedial work to the communal flooring. The costs of the management of the block of flats.
Richmond Housing Partnership Limited (202324361)
The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation.
Richmond Housing Partnership Limited (202329984)
The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A cannabis smell from a neighbouring property. This service has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202344819)
The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an external French drain.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)