The Guinness Partnership Limited (202322309)
The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202341163)
The complaint is about the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint.
Vivid Housing Limited (202310709)
The complaint is about: The landlord’s handling of the resident's request to move. The landlord's handling of the resident's complaint.
Waverley Borough Council (202413277)
The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
A2Dominion Housing Group Limited (202323177)
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
Abri Group Limited (202302093)
The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.
Hexagon Housing Association Limited (202230605)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together with the associated repairs. Antisocial behaviour (ASB) from her upstairs neighbour. The Service has also considered the landlord’s record keeping.
Homes Plus Limited (202321278)
The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector.
Lambeth Council (202322062)
The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into the property. The dissolution of estate meetings and communication about this. An increase in service charge. The formal complaint.
London & Quadrant Housing Trust (L&Q) (202231157)
The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers the landlord’s complaint handling and record keeping.
Metropolitan Thames Valley Housing (MTV) (202318080)
The complaint is about the landlord’s handling of a boiler repair.
Moat Homes Limited (202222369)
The complaint is about the landlord’s response to: The resident’s concerns about her boiler. The associated complaint.
Notting Hill Genesis (NHG) (202234742)
The complaint is about the landlord’s handling of repairs to a communal gate. We have also assessed the landlord’s complaint handling.
One Housing Group Limited (202302264)
The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Orbit Group Limited (202339756)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns of domestic abuse. Request for a managed move. The associated complaint.
Peabody Trust (202233466)
The complaint is about the landlord’s response to the resident’s request to repair a gate to the communal bin area. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Peabody Trust (202308551)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following a long term temporary move to carry out major repair works. We have also considered the landlord’s handling of the complaint.
Peabody Trust (202329607)
The complaint is about the landlord’s response to the resident’s request to resolve an issue with the external communal lights. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Southern Housing (202311125)
The complaint is about the landlord’s handling of the resident’s: Reports of communal repairs. Concerns regarding communal cleaning. Concerns relating to fire safety, including fire doors and cladding. Complaint.
The Guinness Partnership Limited (202318479)
The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge the resident. The complaint.
The Guinness Partnership Limited (202319837)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Torus62 Limited (202405354)
The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
Vivid Housing Limited (202416849)
The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front door.
Accent Housing Limited (202317904)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved in.
Bury Metropolitan Borough Council (202233574)
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
Clarion Housing Association Limited (202316614)
The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202316468)
The complaint is about the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp and mould. Request for soundproofing. Request for a replacement kitchen. The related complaint.
Connexus Homes Limited (202330013)
The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling.
Hammersmith and Fulham Council (202309170)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The resident’s reports of outstanding repairs to an external gate. The resident’s complaint.
Hyde Housing Association Limited (202417447)
The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of communal lighting repairs.
Leicester City Council (202319673)
The complaint is about the landlord’s response to the resident’s concerns about parking.
London & Quadrant Housing Trust (L&Q) (202311021)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. The Ombudsman has also considered the landlord’s complaint handling.
Newcastle City Council (202317600)
The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213353)
The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint handling.
Royal Borough Of Greenwich (202234801)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. Water leaks from a leaking roof and rainwater pipe. Damage caused to his property and personal possessions. The resident’s complaint.
Sanctuary Housing Association (202346145)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and communication from the Housing Officer (HO). Request for a move to another property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202412654)
The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould within the property. Request to transfer to another property. Associated complaint.
Sandwell Metropolitan Borough Council (202308659)
The complaint is about the landlord’s handling of: the resident’s reports of a lift breakdown. the resident’s request for emergency lift breakdown procedures if the lift were to break down again. the associated complaint.
Torus62 Limited (202314751)
The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property.
Hyde Housing Association Limited (202229500)
The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling.
London & Quadrant Housing Trust (202305570)
The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.
Luton Borough Council (202234460)
The complaint is about the landlord’s handling of the resident’s queries about waste management charges.
Norwich City Council (202318315)
The complaint is about the landlord’s handling of repairs following a leak from the wet room.
Orbit Group Limited (202336916)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.
Platform Housing Group Limited (202320150)
The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.
Poplar Housing And Regeneration Community Association Limited (202323378)
The complaint is about the landlord’s handling of: The repair required to the resident’s boiler and the resident’s reported increase in energy usage. The resident’s issues with a decoration voucher. The Ombudsman has also considered the landlord’s complaint handling.
Redwing Living Limited (202319794)
REPORT COMPLAINT 202319794 Regenda Limited 7 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202215835)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.
ForHousing Limited (202217774)
The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.
Harlow District Council (202127364)
This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)