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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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6 Oct 2021 No Maladministration Moat Homes Limited (202104430) Case 202104430 · Financial The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal … 6 Oct 2021 Partial Maladministration Southern Housing Group Limited (202008692) Case 202008692 · Managing Relations The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202006592) Case 202006592 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202012406) Case 202012406 · Managing Relations The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling. 5 Oct 2021 Maladministration Hyde Housing Association Limited (202012954) Case 202012954 · Managing Relations The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her … 5 Oct 2021 No Maladministration Midland Heart Limited (202100495) Case 202100495 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs … 5 Oct 2021 Partial Maladministration Southern Housing Group Limited (202108927) Case 202108927 · Managing Relations The complaint is about: - 4 Oct 2021 No Maladministration Southern Housing Group Limited (202100501) Case 202100501 · Managing Relations The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by … 1 Oct 2021 No Maladministration Home Group Limited (202107035) Case 202107035 · Estate Management The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden. 1 Oct 2021 No Maladministration Metropolitan Housing Trust Limited (201916108) Case 201916108 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about … 1 Oct 2021 Partial Maladministration Metropolitan Housing Trust Limited (202014988) Case 202014988 · Financial The complaint is about: The resident’s request for a refund of her rent and service charges. The landlord’s handling of … 1 Oct 2021 Reasonable Redress Platform Housing Group Limited (202108975) Case 202108975 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into … 1 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202111607) Case 202111607 · Estate Management The complaint is about the response to a request for the rumble strip to be removed from the entrance of … 30 Sep 2021 Partial Maladministration A2Dominion Housing Group Limited (202005635) Case 202005635 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns … 30 Sep 2021 Partial Maladministration Catalyst Housing Limited (202003611) Case 202003611 · Information and data management This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The … 30 Sep 2021 Maladministration Clarion Housing Association Limited (202012576) Case 202012576 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Sep 2021 Reasonable Redress Hyde Housing Association Limited (201910352) Case 201910352 · Old Property Condition migrated-2025 This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling … 30 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202005388) Case 202005388 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling. 30 Sep 2021 Reasonable Redress Moat Homes Limited (202015230) Case 202015230 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the … 30 Sep 2021 Partial Maladministration Nottingham Community Housing Association Limited (202005518) Case 202005518 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. … 30 Sep 2021 No Maladministration Notting Hill Home Ownership Limited (201907483) Case 201907483 · Estate Management The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects … 30 Sep 2021 Maladministration Plus Dane Housing Limited (202102052) Case 202102052 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External … 30 Sep 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108118) Case 202108118 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not … 30 Sep 2021 Maladministration Stockport Homes Limited (202000437) Case 202000437 · Managing Relations The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should … 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 30 Sep 2021 Partial Maladministration Whitefriars Housing Group Limited (201910096) Case 201910096 · Managing Relations REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 No Maladministration Chelmer Housing Partnership Limited (202001978) Case 202001978 · ASB/Abuse/Nuisance REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 No Maladministration Hightown Housing Association Limited (201915457) Case 201915457 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found … 29 Sep 2021 Maladministration Shepherds Bush Housing Association Limited (202005721) Case 202005721 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Sep 2021 Maladministration Sovereign Living Limited (202008903) Case 202008903 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs at the property. 29 Sep 2021 No Maladministration The Riverside Group Limited (202012509) Case 202012509 · ASB/Abuse/Nuisance REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Sep 2021 Partial Maladministration LiveWest Homes Limited (202001044) Case 202001044 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the … 28 Sep 2021 Maladministration LiveWest Homes Limited (202104369) Case 202104369 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). … 28 Sep 2021 Severe Maladministration One Manchester Limited (201913776) Case 201913776 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, … 28 Sep 2021 Maladministration The Guinness Partnership Limited (202006419) Case 202006419 · Estate Management The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front … 28 Sep 2021 No Maladministration Vale of Aylesbury Housing Trust Limited (201912723) Case 201912723 · ASB/Abuse/Nuisance This complaint is about: 27 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202015295) Case 202015295 · Old Property Condition migrated-2025 The resident complains about how the landlord handled her reports of repairs needed to the wet room. 27 Sep 2021 Partial Maladministration Paragon Asra Housing Limited (202102094) Case 202102094 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling. 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 27 Sep 2021 Maladministration Trafford Housing Trust Limited (202015189) Case 202015189 · Estate Management The complaint is about the landlord’s handling of tree maintenance next to the resident’s property. 24 Sep 2021 Outside Jurisdiction Clarion Housing Association Limited (202102434) Case 202102434 · Financial The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment. 23 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202013293) Case 202013293 · Managing Relations The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about … 23 Sep 2021 Outside Jurisdiction Hyde Housing Association Limited (202103486) Case 202103486 · Estate Management The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease. 22 Sep 2021 Outside Jurisdiction GreenSquareAccord Limited (202103826) Case 202103826 · Occupancy Rights The complaint concerns the fulfilment of the terms of a self-build scheme. 22 Sep 2021 No Maladministration One Vision Housing Limited (202105472) Case 202105472 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on … 22 Sep 2021 Partial Maladministration Orbit Housing Association Limited (202100415) Case 202100415 · Health and Safety (inc. building safety) The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns … 22 Sep 2021 Reasonable Redress Your Housing Group Limited (202017428) Case 202017428 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated … 21 Sep 2021 Partial Maladministration Clarion Housing Association Limited (202007157) Case 202007157 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The complaint is about the complaint … 21 Sep 2021 Maladministration Clarion Housing Association Limited (202008559) Case 202008559 · Financial The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which … 21 Sep 2021 Reasonable Redress Metropolitan Housing Trust Limited (202012142) Case 202012142 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom …