Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" ×

Showing 7,197 of 16,595 decisions matching "limited"

Decisions

Most recent first
17 Nov 2021 Maladministration Southern Housing Group Limited (202106187) Case 202106187 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing … 17 Nov 2021 Maladministration The Guinness Partnership Limited (202108476) Case 202108476 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced. 16 Nov 2021 Partial Maladministration Believe Housing Limited (202015829) Case 202015829 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: 16 Nov 2021 No Maladministration Clarion Housing Association Limited (202017448) Case 202017448 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to … 16 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202107040) Case 202107040 · Managing Relations The complaint is about: 16 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202011801) Case 202011801 · Financial The complaint is about the landlord’s response to the resident’s reports about: 16 Nov 2021 Outside Jurisdiction Thames Valley Housing Association Limited (202108098) Case 202108098 · Information and data management The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request. 15 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202015970) Case 202015970 · Financial The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in … 15 Nov 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202111977) Case 202111977 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property. 15 Nov 2021 Reasonable Redress Places for People Homes Limited (201914946) Case 201914946 · Managing Relations The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment. 15 Nov 2021 Outside Jurisdiction Southern Housing Group Limited (202011557) Case 202011557 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 12 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202001355) Case 202001355 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the … 11 Nov 2021 Outside Jurisdiction Clarion Housing Association Limited (202015742) Case 202015742 · Financial REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called … 11 Nov 2021 Mediation Metropolitan Housing Trust Limited (202104738) Case 202104738 · Old Property Condition migrated-2025 The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered … 11 Nov 2021 Reasonable Redress One Housing Group Limited (202110942) Case 202110942 · Financial The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by … 11 Nov 2021 Mediation Places for People Homes Limited (202115072) Case 202115072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s roof. 11 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108668) Case 202108668 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Nov 2021 No Maladministration Salix Homes Limited (202016108) Case 202016108 · Occupancy Rights This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late … 10 Nov 2021 Partial Maladministration One Vision Housing Limited (202004724) Case 202004724 · Managing Relations The complaint is about the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint handling. 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 10 Nov 2021 Reasonable Redress Richmond Housing Partnership Limited (202004009) Case 202004009 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour. 10 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202100919) Case 202100919 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following leaks in the resident’s home. 10 Nov 2021 Maladministration The Guinness Partnership Limited (202102353) Case 202102353 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of redecoration work to the resident’s hallway. 10 Nov 2021 Reasonable Redress Vivid Housing Limited (202100151) Case 202100151 · Old Property Condition migrated-2025 REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202009298) Case 202009298 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance. 9 Nov 2021 Partial Maladministration Ocean Housing Limited (202015720) Case 202015720 · Financial The complaint is regarding the landlord’s: Handling of repairs to the resident’s loft and chimney. Response to the resident’s concerns … 8 Nov 2021 No Maladministration Clarion Housing Association Limited (202108504) Case 202108504 · Managing Relations The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and … 8 Nov 2021 No Maladministration Guinness Housing Association Limited (202012379) Case 202012379 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s … 8 Nov 2021 Maladministration Onward Homes Limited (201915422) Case 201915422 · Managing Relations The complaint is about the landlord’s: response to the leaseholder’s reports of water ingress from the roof of his two … 8 Nov 2021 Maladministration Torus62 Limited (202015133) Case 202015133 · Financial The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water … 8 Nov 2021 No Maladministration Vivid Housing Limited (202016990) Case 202016990 · Managing Relations The complaint is about the way the landlord considered the complainant’s application for housing and its handling of the complaint. 5 Nov 2021 No Maladministration Hightown Housing Association Limited (202009452) Case 202009452 · Managing Relations The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the … 5 Nov 2021 Reasonable Redress Thames Valley Housing Association Limited (202016953) Case 202016953 · Financial The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the … 5 Nov 2021 Maladministration Thrive Homes Limited (202102346) Case 202102346 · Estate Management The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the … 5 Nov 2021 Outside Jurisdiction Wandle Housing Association Limited (202017622) Case 202017622 · Financial The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service … 4 Nov 2021 Maladministration Sovereign Housing Association Limited (202106885) Case 202106885 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of soundproofing to the resident’s home. 3 Nov 2021 Outside Jurisdiction The Riverside Group Limited (202006904) Case 202006904 · Financial The complaint concerns the level of service charges. 2 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846) Case 202004846 · Occupancy Rights The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process. 2 Nov 2021 Partial Maladministration Stockport Homes Limited (202006570) Case 202006570 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report … 2 Nov 2021 No Maladministration Vivid Housing Limited (202004239) Case 202004239 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the … 1 Nov 2021 No Maladministration Clarion Housing Association Limited (202103372) Case 202103372 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May … 1 Nov 2021 No Maladministration One Housing Group Limited (202009670) Case 202009670 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the … 1 Nov 2021 Partial Maladministration Origin Housing Limited (202005974) Case 202005974 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s … 29 Oct 2021 No Maladministration Arawak Walton Housing Association Limited (201908574) Case 201908574 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request … 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202014589) Case 202014589 · Estate Management The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance. 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202016583) Case 202016583 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident further to his reports of leaks into his … 29 Oct 2021 No Maladministration Clarion Housing Association Limited (202110940) Case 202110940 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour. 29 Oct 2021 No Maladministration Home Group Limited (202103597) Case 202103597 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 29 Oct 2021 Mediation Together Housing Association Limited (202017288) Case 202017288 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm. 29 Oct 2021 No Maladministration Trafford Housing Trust Limited (202017444) Case 202017444 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.