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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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28 Oct 2021 Maladministration Clarion Housing Association Limited (202016236) Case 202016236 · Estate Management The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the … 28 Oct 2021 Outside Jurisdiction Peabody Enterprises Limited (202009487) Case 202009487 · Occupancy Rights The complaint concerns a dispute about the resident’s access to the garden at the rear of her home. 28 Oct 2021 Mediation Thirteen Housing Group Limited (202105488) Case 202105488 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs following a leak. 27 Oct 2021 Partial Maladministration Guinness Housing Association Limited (202100589) Case 202100589 · Managing Relations The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a … 27 Oct 2021 Maladministration Midland Heart Limited (202002627) Case 202002627 · Managing Relations The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and … 27 Oct 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202100627) Case 202100627 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 Oct 2021 No Maladministration The Guinness Partnership Limited (202014535) Case 202014535 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 26 Oct 2021 Maladministration Clarion Housing Association Limited (202015630) Case 202015630 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling. 22 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202008232) Case 202008232 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling. 22 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202105772) Case 202105772 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. … 22 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202015952) Case 202015952 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: 22 Oct 2021 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299) Case 202013299 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling. 22 Oct 2021 Maladministration Stonewater Limited (202000534) Case 202000534 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 22 Oct 2021 Maladministration Yorkshire Housing Limited (202016536) Case 202016536 · Financial The complaint is about the landlord’s: Response to the resident’s service charge enquiries. Complaints handling. 21 Oct 2021 Outside Jurisdiction Hyde Housing Association Limited (202102587) Case 202102587 · Financial The complaint is about an increase of rent, which the resident believes has been set too high. 21 Oct 2021 Partial Maladministration Metropolitan Housing Trust Limited (202006693) Case 202006693 · Managing Relations The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in … 21 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202110808) Case 202110808 · Financial The complaint is about an increase of service charges. 20 Oct 2021 Partial Maladministration Elim Housing Association Limited (201809906) Case 201809906 · ASB/Abuse/Nuisance This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; … 20 Oct 2021 Partial Maladministration Home Group Limited (202012233) Case 202012233 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Oct 2021 Outside Jurisdiction Nehemiah United Churches Housing Association Limited (202011019) Case 202011019 · Financial The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and … 20 Oct 2021 Maladministration Sovereign Living Limited (202102355) Case 202102355 · Managing Relations The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint … 20 Oct 2021 Reasonable Redress Wandle Housing Association Limited (202014677) Case 202014677 · Financial The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made … 20 Oct 2021 Partial Maladministration Yorkshire Housing Limited (202107303) Case 202107303 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint … 19 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202011935) Case 202011935 · Financial The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident … 19 Oct 2021 Maladministration Whitefriars Housing Group Limited (202004594) Case 202004594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s … 18 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202100430) Case 202100430 · Managing Relations The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. … 18 Oct 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202003067) Case 202003067 · Old Property Condition migrated-2025 The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to … 18 Oct 2021 Outside Jurisdiction Nottingham Community Housing Association Limited (202009349) Case 202009349 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a … 18 Oct 2021 No Maladministration Paragon Asra Housing Limited (202103899) Case 202103899 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal … 15 Oct 2021 No Maladministration East Midlands Housing Group Limited (202108432) Case 202108432 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 15 Oct 2021 Reasonable Redress Guinness Housing Association Limited (202012044) Case 202012044 · Financial This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of … 14 Oct 2021 Mediation Bromford Housing Association Limited (202100489) Case 202100489 · Old Property Condition migrated-2025 The complaint is about the handling of an outstanding repair to the fence. 14 Oct 2021 Outside Jurisdiction Onward Homes Limited (202014978) Case 202014978 · Managing Relations The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of … 14 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202108359) Case 202108359 · Financial The complaint concerns the increase in service charges. 14 Oct 2021 Maladministration Torus62 Limited (202105491) Case 202105491 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property. 13 Oct 2021 Maladministration Thames Valley Housing Association Limited (202102166) Case 202102166 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it … 12 Oct 2021 Partial Maladministration Abri Group Limited (202006482) Case 202006482 · Managing Relations The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an … 12 Oct 2021 No Maladministration Clarion Housing Association Limited (202009639) Case 202009639 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of repairs required at the property. 12 Oct 2021 No Maladministration LiveWest Homes Limited (202106088) Case 202106088 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of electric works at the property. The complaint is also about the landlord’s complaints … 12 Oct 2021 Maladministration Metropolitan Housing Trust Limited (201912638) Case 201912638 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. … 11 Oct 2021 No Maladministration Bromford Housing Group Limited (202105409) Case 202105409 · Estate Management The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building. 11 Oct 2021 Outside Jurisdiction Clarion Housing Association Limited (201907892) Case 201907892 · Financial The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s … 11 Oct 2021 No Maladministration Onward Homes Limited (202107736) Case 202107736 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to … 11 Oct 2021 Mediation Paragon Asra Housing Limited (202107245) Case 202107245 · Managing Relations The resident complained about the landlord’s handling of the replacement of the washing machine in the property. 11 Oct 2021 No Maladministration The Riverside Group Limited (201815919) Case 201815919 · Estate Management The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in … 8 Oct 2021 Maladministration Abri Group Limited (202003525) Case 202003525 · Old Property Condition migrated-2025 The complaint is about how the landlord has handled repairs to the drainage at the resident’s property. 8 Oct 2021 Mediation Clarion Housing Association Limited (202017590) Case 202017590 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to their reports about: 8 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202101750) Case 202101750 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports … 8 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202009363) Case 202009363 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her … 8 Oct 2021 Mediation Riverside Housing Co-operative (Redditch) Limited (202014331) Case 202014331 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the property.