Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" ×

Showing 7,197 of 16,595 decisions matching "limited"

Decisions

Most recent first
31 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202013128) Case 202013128 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling. 31 Aug 2021 Partial Maladministration Nottingham Community Housing Association Limited (201905934) Case 201905934 · Estate Management The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’ … 31 Aug 2021 Partial Maladministration One Housing Group Limited (202014350) Case 202014350 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident's reports that contractors were rude; that their attendance for communal … 27 Aug 2021 Outside Jurisdiction Bournemouth Churches Housing Association Limited (202002952) Case 202002952 · Information and data management The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection. 27 Aug 2021 No Maladministration Paradigm Housing Group Limited (202017400) Case 202017400 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and … 26 Aug 2021 No Maladministration Abri Group Limited (202012122) Case 202012122 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202014439) Case 202014439 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. … 26 Aug 2021 Maladministration Metropolitan Housing Trust Limited (202014736) Case 202014736 · Financial The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202104657) Case 202104657 · Managing Relations The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202010926) Case 202010926 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202013067) Case 202013067 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of repairs to the property. The quality of the completed … 26 Aug 2021 Outside Jurisdiction Southern Housing Group Limited (202016172) Case 202016172 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 26 Aug 2021 Reasonable Redress Thrive Homes Limited (202100890) Case 202100890 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered. 25 Aug 2021 Outside Jurisdiction Estuary Housing Association Limited (202107783) Case 202107783 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for an injury. 25 Aug 2021 Partial Maladministration Midland Heart Limited (202012874) Case 202012874 · Financial The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s … 25 Aug 2021 No Maladministration Sovereign Housing Association Limited (202007515) Case 202007515 · Information and data management The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to … 25 Aug 2021 Partial Maladministration Vivid Housing Limited (202005530) Case 202005530 · Estate Management The complaint is about the landlord's: response to the resident’s reports of defects at the property, response to the resident’s … 24 Aug 2021 Mediation Clarion Housing Association Limited (202100303) Case 202100303 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of reoccurring roof leak. 24 Aug 2021 No Maladministration Connexus Homes Limited (202007836) Case 202007836 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s tenancy sign-up. 23 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202102565) Case 202102565 · Managing Relations The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling. 23 Aug 2021 Reasonable Redress Cottsway Housing Association Limited (202002051) Case 202002051 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property. 23 Aug 2021 Maladministration Hyde Housing Association Limited (202100704) Case 202100704 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property. 23 Aug 2021 Partial Maladministration Onward Homes Limited (202009646) Case 202009646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that it had failed to complete recommendations following fire … 20 Aug 2021 Partial Maladministration Abri Group Limited (202102258) Case 202102258 · Managing Relations The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a … 20 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202009776) Case 202009776 · Financial The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, … 19 Aug 2021 Maladministration A2Dominion Housing Group Limited (202001273) Case 202001273 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality … 19 Aug 2021 Partial Maladministration Guinness Housing Association Limited (202103874) Case 202103874 · Managing Relations REPORT COMPLAINT 202103874 Guinness Housing Association Limited 19 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Aug 2021 No Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202011944) Case 202011944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow … 19 Aug 2021 Partial Maladministration Onward Homes Limited (202105328) Case 202105328 · Old Property Condition migrated-2025 The complaint is about the: Landlord’s handling of repairs to the resident’s kitchen. Information provided to the resident about when … 19 Aug 2021 No Maladministration Orbit Group Limited (202007513) Case 202007513 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 19 Aug 2021 Partial Maladministration Southern Housing Group Limited (201916044) Case 201916044 · Estate Management The resident has complained about: The quality of the services provided through the service charges at their sheltered housing scheme. … 19 Aug 2021 Maladministration Sovereign Housing Association Limited (202010817) Case 202010817 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports … 19 Aug 2021 Outside Jurisdiction Westminster Community Homes Limited (202101251) Case 202101251 · Financial The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of … 18 Aug 2021 Maladministration Christian Action (Enfield) Housing Association Limited (202103069) Case 202103069 · Estate Management The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works … 18 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202106952) Case 202106952 · Financial The complaint concerns the resident’s liability to pay Trustcare charges. 17 Aug 2021 No Maladministration Believe Housing Limited (202000694) Case 202000694 · Financial The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of … 17 Aug 2021 No Maladministration Clarion Housing Association Limited (202106023) Case 202106023 · Estate Management REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Aug 2021 Reasonable Redress Hyde Housing Association Limited (202015762) Case 202015762 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 17 Aug 2021 Partial Maladministration Paragon Asra Housing Limited (202008126) Case 202008126 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak into her property. The landlord’s complaint … 17 Aug 2021 Mediation Torus62 Limited (202004876) Case 202004876 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; … 16 Aug 2021 Partial Maladministration Network Homes Limited (202013531) Case 202013531 · Estate Management The complaint is about the landlord’s: Handling of parking bay allocations. Complaint handling. 16 Aug 2021 Partial Maladministration The Riverside Group Limited (202013015) Case 202013015 · Managing Relations The complaint concerns how the landlord handled: The resident’s request to move property. The resident’s concerns about its staff members … 13 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202017292) Case 202017292 · Managing Relations REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 13 Aug 2021 Reasonable Redress The Guinness Partnership Limited (202009533) Case 202009533 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a … 12 Aug 2021 Outside Jurisdiction Hyde Housing Association Limited (202008966) Case 202008966 · Financial The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation … 12 Aug 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010783) Case 202010783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety … 12 Aug 2021 No Maladministration Onward Homes Limited (202016955) Case 202016955 · Managing Relations The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection … 11 Aug 2021 No Maladministration Clarion Housing Association Limited (201904933) Case 201904933 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to fix water leaks in the property. 11 Aug 2021 Partial Maladministration Midland Heart Limited (202011784) Case 202011784 · Financial REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Aug 2021 Maladministration Ongo Homes Limited (202104050) Case 202104050 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is …