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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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28 Aug 2025 Mediation City of Westminster Council (202310682) Case 202310682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the property and pest control. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311492) Case 202311492 · Managing Relations The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood … 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Maladministration One Housing Group Limited (202444755) Case 202444755 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated … 28 Aug 2025 No Maladministration One Vision Housing Limited (202334455) Case 202334455 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s … 28 Aug 2025 Partial Maladministration Origin Housing Limited (202347796) Case 202347796 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 28 Aug 2025 Maladministration Peabody Trust (202446363) Case 202446363 · Managing Relations This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the … 28 Aug 2025 Partial Maladministration Sage Homes RP Limited (202441462) Case 202441462 · For profit The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to … 28 Aug 2025 Partial Maladministration Saxon Weald (202341548) Case 202341548 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). … 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings … 27 Aug 2025 Maladministration Accent Housing Limited (202340206) Case 202340206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in … 27 Aug 2025 Maladministration Birmingham City Council (202431353) Case 202431353 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. … 27 Aug 2025 Maladministration Bristol City Council (202421459) Case 202421459 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. … 27 Aug 2025 Maladministration Bristol City Council (202440707) Case 202440707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to … 27 Aug 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202419776) Case 202419776 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property … 27 Aug 2025 Partial Maladministration Cornwall Housing Limited (202443635) Case 202443635 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure … 27 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202426225) Case 202426225 · Financial The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about … 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 27 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202348651) Case 202348651 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s … 27 Aug 2025 Maladministration Newlon Housing Trust (202336954) Case 202336954 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at … 27 Aug 2025 Maladministration Octavia Housing (202323466) Case 202323466 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has … 27 Aug 2025 Partial Maladministration Orbit Group Limited (202320553) Case 202320553 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. … 27 Aug 2025 Partial Maladministration Richmond Housing Partnership Limited (202452094) Case 202452094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to … 27 Aug 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202439378) Case 202439378 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power … 27 Aug 2025 Partial Maladministration Southwark Council (202445302) Case 202445302 · Managing Relations The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also … 27 Aug 2025 Partial Maladministration Walsall Housing Group Limited (202110945) Case 202110945 · Managing Relations The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering … 26 Aug 2025 Reasonable Redress Bolton at Home Limited (202417311) Case 202417311 · Managing Relations The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and … 26 Aug 2025 Mediation Irwell Valley Housing Association Limited (202420100) Case 202420100 · Old Property Condition categories The complaint is about the resident’s reports of a leak causing damp and mould at the property. 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202331394) Case 202331394 · Managing Relations The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has … 26 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202410312) Case 202410312 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, … 26 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202427991) Case 202427991 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler … 26 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202328136) Case 202328136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked … 26 Aug 2025 Maladministration St Albans City and District Council (202418681) Case 202418681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311901) Case 202311901 · Managing Relations The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of … 22 Aug 2025 Reasonable Redress London Borough of Enfield (202332101) Case 202332101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of energy efficiency works at the resident’s property. 22 Aug 2025 Maladministration London Borough of Lewisham (202422601) Case 202422601 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition … 21 Aug 2025 Maladministration London & Quadrant Housing Trust (202445476) Case 202445476 · Moving/Buying/Selling Home The complaint is about the condition of the property when let and the landlord’s handling of reported repairs. 21 Aug 2025 Maladministration Sovereign Network Group (202347376) Case 202347376 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property. 20 Aug 2025 No Maladministration Kingston upon Hull City Council (202417270) Case 202417270 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his … 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202418615) Case 202418615 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation … 20 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202423297) Case 202423297 · Financial The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. … 20 Aug 2025 Maladministration St Albans City and District Council (202439371) Case 202439371 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp … 19 Aug 2025 Severe Maladministration Dacorum Borough Council (202442661) Case 202442661 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the … 19 Aug 2025 Partial Maladministration Guildford Borough Council (202325281) Case 202325281 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has … 19 Aug 2025 Partial Maladministration London Borough of Islington (202232909) Case 202232909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming … 19 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202203278) Case 202203278 · Managing Relations The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202438489) Case 202438489 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in … 19 Aug 2025 Partial Maladministration Notting Hill Genesis (202304367) Case 202304367 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in … 19 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202333393) Case 202333393 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s … 19 Aug 2025 Maladministration Southern Housing (202430139) Case 202430139 · Information and data management The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint …