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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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25 Sep 2025 Maladministration Midland Heart Limited (202316809) Case 202316809 · Managing Relations This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We … 25 Sep 2025 Outside Jurisdiction Midland Heart Limited (202440384) Case 202440384 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void … 25 Sep 2025 Partial Maladministration Notting Hill Genesis (202214589) Case 202214589 · Financial The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. … 25 Sep 2025 Reasonable Redress Peabody Trust (202345853) Case 202345853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the … 25 Sep 2025 Maladministration Peabody Trust (202425654) Case 202425654 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also … 24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 24 Sep 2025 Maladministration Halton Housing (202431709) Case 202431709 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Lewisham (202408476) Case 202408476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the … 24 Sep 2025 Maladministration The Industrial Dwellings Society (1885) Limited (202342019) Case 202342019 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property. 24 Sep 2025 Maladministration Waverley Borough Council (202332453) Case 202332453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman … 23 Sep 2025 Maladministration Home Group Limited (202405842) Case 202405842 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling. 23 Sep 2025 Maladministration London Borough of Camden Council (202452256) Case 202452256 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint … 23 Sep 2025 Partial Maladministration London Borough of Islington (202419503) Case 202419503 · Local Authority / ALMO or TMO The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202340986) Case 202340986 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation … 23 Sep 2025 No Maladministration The Riverside Group Limited (202453289) Case 202453289 · Managing Relations The complaint is about the landlord's decision to report property damage to the police. 22 Sep 2025 Reasonable Redress Brighton and Hove City Council (202340117) Case 202340117 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of no hot water at the property. 22 Sep 2025 Outside Jurisdiction Citizen Housing Group Limited (202317398) Case 202317398 · Estate Management The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 22 Sep 2025 Maladministration Leeds City Council (202450473) Case 202450473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202421083) Case 202421083 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has … 22 Sep 2025 Partial Maladministration Notting Hill Genesis (202432622) Case 202432622 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in … 19 Sep 2025 Partial Maladministration Southern Housing (202220219) Case 202220219 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 19 Sep 2025 Maladministration Sovereign Network Group (202449999) Case 202449999 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. … 18 Sep 2025 Partial Maladministration City of Westminster Council (202432593) Case 202432593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the … 18 Sep 2025 Maladministration Housing Solutions (202414087) Case 202414087 · Managing Relations The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of … 18 Sep 2025 Outside Jurisdiction London Borough of Hackney (202427479) Case 202427479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property. 18 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202405556) Case 202405556 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property. 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 18 Sep 2025 Maladministration One Vision Housing Limited (202437467) Case 202437467 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at … 18 Sep 2025 Maladministration Origin Housing Limited (202445269) Case 202445269 · Responsive repairs/activity The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from … 18 Sep 2025 Maladministration South Tyneside Council (202424803) Case 202424803 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 17 Sep 2025 Maladministration Sanctuary Housing Association (202338653) Case 202338653 · Managing Relations The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The … 17 Sep 2025 Reasonable Redress Torus62 Limited (202424582) Case 202424582 · Financial The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up … 16 Sep 2025 Partial Maladministration Golding Homes Limited (202317058) Case 202317058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and … 16 Sep 2025 No Maladministration Moat Homes Limited (202453000) Case 202453000 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property. 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 15 Sep 2025 Maladministration City of Westminster Council (202422404) Case 202422404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof … 15 Sep 2025 Maladministration London Borough of Hackney (202444098) Case 202444098 · Managing Relations The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low … 15 Sep 2025 Partial Maladministration Peabody Trust (202310699) Case 202310699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of … 12 Sep 2025 Maladministration London Borough of Hounslow (202339645) Case 202339645 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports … 12 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333949) Case 202333949 · Financial The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The …