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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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12 Sep 2025 Partial Maladministration Southern Housing (202453288) Case 202453288 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the … 12 Sep 2025 Maladministration The Guinness Partnership Limited (202340094) Case 202340094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of … 12 Sep 2025 No Maladministration Torus62 Limited (202417468) Case 202417468 · Financial The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports … 11 Sep 2025 Partial Maladministration Eastlight Community Homes Limited (202232142) Case 202232142 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of … 11 Sep 2025 Maladministration ForHousing Limited (202415730) Case 202415730 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. … 11 Sep 2025 Partial Maladministration Incommunities Limited (202347575) Case 202347575 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 11 Sep 2025 Maladministration Paragon Asra Housing Limited (202448549) Case 202448549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour … 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 10 Sep 2025 Maladministration GreenSquareAccord Limited (202453111) Case 202453111 · Responsive repairs/activity The complaint is about the landlord’s handing of damp in the property and associated repairs. 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 10 Sep 2025 Outside Jurisdiction The Abbeyfield Society (202402794) Case 202402794 · Abbeyfield The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation … 9 Sep 2025 Partial Maladministration City of York Council (202447972) Case 202447972 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when … 9 Sep 2025 Maladministration London & Quadrant Housing Trust (202322362) Case 202322362 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The … 9 Sep 2025 Maladministration Luton Borough Council (202331379) Case 202331379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated … 9 Sep 2025 Partial Maladministration One Manchester Limited (202442781) Case 202442781 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the … 9 Sep 2025 Partial Maladministration Peabody Trust (202331637) Case 202331637 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response … 9 Sep 2025 No Maladministration Places for People Group Limited (202412680) Case 202412680 · Responsive repairs/activity This complaint is about how the landlord handled a leak into the resident’s property. 9 Sep 2025 Maladministration The Riverside Group Limited (202416907) Case 202416907 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in … 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 8 Sep 2025 Partial Maladministration London Borough of Islington (202207381) Case 202207381 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling … 8 Sep 2025 Partial Maladministration Milton Keynes City Council (202342696) Case 202342696 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the … 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Reasonable Redress Homes Plus Limited (202408066) Case 202408066 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated … 5 Sep 2025 Maladministration Jigsaw Homes Group Limited (202345927) Case 202345927 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water … 5 Sep 2025 Maladministration London & Quadrant Housing Trust (202344079) Case 202344079 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows … 5 Sep 2025 Partial Maladministration Midland Heart Limited (202329261) Case 202329261 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent … 5 Sep 2025 Maladministration Nottingham City Council (202420013) Case 202420013 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have … 4 Sep 2025 Partial Maladministration London Borough of Wandsworth (202441950) Case 202441950 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about … 4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 3 Sep 2025 Reasonable Redress Sanctuary Housing Association (202348283) Case 202348283 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated … 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 2 Sep 2025 Maladministration GreenSquareAccord Limited (202429508) Case 202429508 · Estate Management The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the … 2 Sep 2025 Maladministration Hexagon Housing Association Limited (202425750) Case 202425750 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home … 1 Sep 2025 Reasonable Redress Newlon Housing Trust (202331591) Case 202331591 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property. 31 Aug 2025 Maladministration GreenSquareAccord Limited (202451598) Case 202451598 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. … 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202342278) Case 202342278 · Managing Relations The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also … 29 Aug 2025 Partial Maladministration Abri Group Limited (202439456) Case 202439456 · Managing Relations The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. … 29 Aug 2025 Maladministration Adur District Council (202443324) Case 202443324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Maladministration Great Places Housing Association (202325078) Case 202325078 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of defects in a new build property. 29 Aug 2025 Maladministration Karbon Homes Limited (202316964) Case 202316964 · Managing Relations The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the … 29 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202321203) Case 202321203 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint. 29 Aug 2025 No Maladministration Newark and Sherwood District Council (202346200) Case 202346200 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The … 29 Aug 2025 Partial Maladministration Notting Hill Genesis (202315662) Case 202315662 · Financial The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The … 29 Aug 2025 Maladministration Notting Hill Genesis (202435906) Case 202435906 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff … 29 Aug 2025 Partial Maladministration Orbit Housing Association Limited (202347409) Case 202347409 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which … 29 Aug 2025 Reasonable Redress Peabody Trust (202417776) Case 202417776 · Estate Management The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling. 29 Aug 2025 No Maladministration Sheffield City Council (202420198) Case 202420198 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean … 28 Aug 2025 Maladministration Chesterfield Borough Council (202418945) Case 202418945 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.