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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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18 Aug 2025 No Maladministration City of London Corporation (202431587) Case 202431587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman … 18 Aug 2025 Maladministration Kingston upon Hull City Council (202422677) Case 202422677 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at … 18 Aug 2025 Reasonable Redress Moat Homes Limited (202421788) Case 202421788 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery … 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202320456) Case 202320456 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns … 15 Aug 2025 Maladministration Incommunities Limited (202444944) Case 202444944 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests in the property. 15 Aug 2025 Partial Maladministration London Borough of Newham (202415069) Case 202415069 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial … 15 Aug 2025 Maladministration London & Quadrant Housing Trust (202327844) Case 202327844 · Managing Relations The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the … 15 Aug 2025 Partial Maladministration One Housing Group Limited (202347825) Case 202347825 · Estate Management The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202420940) Case 202420940 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at … 15 Aug 2025 Partial Maladministration Southern Housing (202413945) Case 202413945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of … 14 Aug 2025 Maladministration A2Dominion Housing Group Limited (202447121) Case 202447121 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent … 14 Aug 2025 No Maladministration Abri Group Limited (202420324) Case 202420324 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202447207) Case 202447207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign … 14 Aug 2025 Maladministration London Borough of Wandsworth (202442912) Case 202442912 · Financial The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports … 14 Aug 2025 Maladministration London & Quadrant Housing Trust (202207166) Case 202207166 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman … 14 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202400842) Case 202400842 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the … 14 Aug 2025 Partial Maladministration Notting Hill Genesis (202321669) Case 202321669 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing … 14 Aug 2025 Partial Maladministration Peabody Trust (202421457) Case 202421457 · Managing Relations The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint. 14 Aug 2025 Maladministration Southern Housing (202401999) Case 202401999 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her … 13 Aug 2025 No Maladministration Epping Forest District Council (202444665) Case 202444665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202342298) Case 202342298 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 13 Aug 2025 Maladministration Notting Hill Genesis (202344083) Case 202344083 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial … 13 Aug 2025 Maladministration Sanctuary Housing Association (202447865) Case 202447865 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling. 13 Aug 2025 Mediation Southend on Sea City Council (202347584) Case 202347584 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. … 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 12 Aug 2025 Reasonable Redress Vivid Housing Limited (202442788) Case 202442788 · Responsive repairs/activity The complaint is about the resident’s reports of floods affecting the property. 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 11 Aug 2025 Partial Maladministration London Borough of Islington (202421289) Case 202421289 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query. 11 Aug 2025 Maladministration London & Quadrant Housing Trust (202437550) Case 202437550 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks in the property. 11 Aug 2025 Maladministration My Space Housing Solutions (202347604) Case 202347604 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman … 11 Aug 2025 Maladministration Southern Housing (202320023) Case 202320023 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and … 8 Aug 2025 Maladministration Charnwood Borough Council (202446541) Case 202446541 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. 8 Aug 2025 Partial Maladministration London Borough of Hackney (202402269) Case 202402269 · Financial The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated … 8 Aug 2025 Outside Jurisdiction London & Quadrant Housing Trust (202428808) Case 202428808 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 8 Aug 2025 Maladministration Stonewater Limited (202317276) Case 202317276 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated … 7 Aug 2025 Partial Maladministration Jigsaw Homes Group Limited (202415155) Case 202415155 · Financial The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint. 7 Aug 2025 Maladministration London Borough of Barnet (202437374) Case 202437374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the … 7 Aug 2025 Partial Maladministration Trident Housing Association Limited (202202385) Case 202202385 · Financial The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation … 6 Aug 2025 Partial Maladministration Irwell Valley Housing Association Limited (202414917) Case 202414917 · Managing Relations This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of … 6 Aug 2025 Maladministration London Borough of Hounslow (202433962) Case 202433962 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s … 5 Aug 2025 Maladministration Birmingham City Council (202433722) Case 202433722 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint. 5 Aug 2025 Maladministration London & Quadrant Housing Trust (202405185) Case 202405185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint. 1 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202116575) Case 202116575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the … 1 Aug 2025 Maladministration Torus62 Limited (202201049) Case 202201049 · Managing Relations The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish … 31 Jul 2025 Maladministration Amplius Living (202428167) Case 202428167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to … 31 Jul 2025 No Maladministration Bolton at Home Limited (202441409) Case 202441409 · Managing Relations The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination. 31 Jul 2025 Maladministration East Midlands Housing Group Limited (202419092) Case 202419092 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint. 31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We …