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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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31 Jul 2025 Maladministration London Borough of Ealing (202411436) Case 202411436 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The … 31 Jul 2025 Maladministration London Borough of Islington (202333147) Case 202333147 · Information and data management The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the … 31 Jul 2025 Maladministration London Borough of Islington (202443984) Case 202443984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 31 Jul 2025 Maladministration London Borough of Lambeth (202438332) Case 202438332 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202216213) Case 202216213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202406109) Case 202406109 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s … 31 Jul 2025 No Maladministration London & Quadrant Housing Trust (202426458) Case 202426458 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about the lights in the property. 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202429540) Case 202429540 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould. 31 Jul 2025 Reasonable Redress Newcastle City Council (202427543) Case 202427543 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and … 31 Jul 2025 Partial Maladministration Norwich City Council (202329598) Case 202329598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation … 31 Jul 2025 Maladministration Nottingham City Council (202431372) Case 202431372 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs. 31 Jul 2025 Reasonable Redress Notting Hill Genesis (202332704) Case 202332704 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet … 31 Jul 2025 Maladministration One Housing Group Limited (202431505) Case 202431505 · Managing Relations The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the … 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202409928) Case 202409928 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of … 31 Jul 2025 Maladministration Southwark Council (202441646) Case 202441646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The … 31 Jul 2025 No Maladministration Stevenage Borough Council (202325937) Case 202325937 · Planned Works The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes … 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202320014) Case 202320014 · Managing Relations The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of … 30 Jul 2025 Maladministration Great Places Housing Association (202448198) Case 202448198 · Managing Relations The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint … 30 Jul 2025 Partial Maladministration GreenSquareAccord Limited (202433034) Case 202433034 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Maladministration Harlow District Council (202432277) Case 202432277 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp … 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 30 Jul 2025 Reasonable Redress London Borough of Islington (202426388) Case 202426388 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202217681) Case 202217681 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202431389) Case 202431389 · Managing Relations The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202441876) Case 202441876 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to … 30 Jul 2025 No Maladministration Notting Hill Genesis (202405095) Case 202405095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). … 30 Jul 2025 Maladministration Notting Hill Genesis (202425027) Case 202425027 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical … 30 Jul 2025 Partial Maladministration Places for People Group Limited (202441700) Case 202441700 · Information and data management The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports … 30 Jul 2025 Partial Maladministration Southern Housing (202439760) Case 202439760 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of discriminatory practices. The landlord’s handling of the resident’s … 30 Jul 2025 Outside Jurisdiction Winchester City Council (202226500) Case 202226500 · Local Authority / ALMO or TMO The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while … 29 Jul 2025 Maladministration Greenoak Housing Association Limited (202422658) Case 202422658 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould in the property. 29 Jul 2025 Mediation London Borough of Croydon (202408427) Case 202408427 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial … 29 Jul 2025 Partial Maladministration London Borough of Wandsworth (202429783) Case 202429783 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 29 Jul 2025 Outside Jurisdiction Moat Homes Limited (202210756) Case 202210756 · Old Property Condition categories The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest … 29 Jul 2025 Maladministration Origin Housing Limited (202435202) Case 202435202 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the … 29 Jul 2025 Partial Maladministration Peabody Trust (202310582) Case 202310582 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the … 28 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202435920) Case 202435920 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the resident’s property. 28 Jul 2025 Maladministration London Borough of Lambeth (202419540) Case 202419540 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in. 28 Jul 2025 Maladministration Peabody Trust (202318251) Case 202318251 · Planned Works The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors … 28 Jul 2025 Maladministration The Riverside Group Limited (202448613) Case 202448613 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of … 25 Jul 2025 Maladministration East Riding of Yorkshire Council (202413545) Case 202413545 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 25 Jul 2025 Partial Maladministration London Borough of Hounslow (202435194) Case 202435194 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a … 25 Jul 2025 Maladministration London Borough of Lambeth (202442249) Case 202442249 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould … 25 Jul 2025 Maladministration London & Quadrant Housing Trust (202424148) Case 202424148 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, … 25 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326605) Case 202326605 · Responsive repairs/activity The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around … 25 Jul 2025 Maladministration Norwich City Council (202225439) Case 202225439 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in … 25 Jul 2025 Partial Maladministration Notting Hill Genesis (202427550) Case 202427550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. … 25 Jul 2025 Partial Maladministration Peabody Trust (202342462) Case 202342462 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property …