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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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19 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202333393) Case 202333393 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s … 19 Aug 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202200983) Case 202200983 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the … 18 Aug 2025 No Maladministration London Borough of Islington (202407787) Case 202407787 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: 18 Aug 2025 Maladministration London Borough of Wandsworth (202417200) Case 202417200 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy. 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 15 Aug 2025 Maladministration Gateshead Metropolitan Borough Council (202328159) Case 202328159 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated … 15 Aug 2025 Maladministration London Borough of Enfield (202416326) Case 202416326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate. 15 Aug 2025 Maladministration London Borough of Enfield (202438842) Case 202438842 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 15 Aug 2025 Partial Maladministration London Borough of Newham (202415069) Case 202415069 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial … 15 Aug 2025 Maladministration London Borough of Wandsworth (202337259) Case 202337259 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint. 15 Aug 2025 Partial Maladministration Royal Borough Of Greenwich (202425589) Case 202425589 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202334976) Case 202334976 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202447207) Case 202447207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign … 14 Aug 2025 Maladministration London Borough of Lambeth (202402913) Case 202402913 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring … 14 Aug 2025 Maladministration London Borough of Wandsworth (202442912) Case 202442912 · Financial The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports … 13 Aug 2025 Maladministration London Borough of Lambeth (202334778) Case 202334778 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of … 13 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202345104) Case 202345104 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated … 13 Aug 2025 Partial Maladministration London Borough of Waltham Forest (202440600) Case 202440600 · Local Authority / ALMO or TMO The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports … 12 Aug 2025 Partial Maladministration London Borough of Newham (202445184) Case 202445184 · Old Property Condition categories The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s home. 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 11 Aug 2025 Maladministration Kirklees Metropolitan Borough Council (202302163) Case 202302163 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Aug 2025 Partial Maladministration London Borough of Islington (202421289) Case 202421289 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query. 8 Aug 2025 Maladministration Basildon Borough Council (202313913) Case 202313913 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s … 8 Aug 2025 Maladministration Charnwood Borough Council (202446541) Case 202446541 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. 8 Aug 2025 Maladministration London Borough of Croydon (202417068) Case 202417068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. … 8 Aug 2025 Maladministration London Borough of Hackney (202345272) Case 202345272 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint. 8 Aug 2025 Partial Maladministration London Borough of Hackney (202402269) Case 202402269 · Financial The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated … 8 Aug 2025 Maladministration London Borough of Hackney (202431407) Case 202431407 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s … 8 Aug 2025 Maladministration London Borough of Lewisham (202439765) Case 202439765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage … 7 Aug 2025 Reasonable Redress Ashford Borough Council (202433225) Case 202433225 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August … 7 Aug 2025 Maladministration London Borough of Barnet (202437374) Case 202437374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the … 7 Aug 2025 No Maladministration London Borough of Wandsworth (202320361) Case 202320361 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system. 6 Aug 2025 Maladministration London Borough of Hounslow (202433962) Case 202433962 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s … 5 Aug 2025 Maladministration London Borough of Ealing (202430100) Case 202430100 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also … 4 Aug 2025 Maladministration London Borough of Tower Hamlets (202447645) Case 202447645 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 1 Aug 2025 No Maladministration London Borough of Camden Council (202443612) Case 202443612 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request … 31 Jul 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202406847) Case 202406847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated … 31 Jul 2025 Maladministration Haringey London Borough Council (202329921) Case 202329921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint. 31 Jul 2025 Partial Maladministration Haringey London Borough Council (202420057) Case 202420057 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp … 31 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202346122) Case 202346122 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour. 31 Jul 2025 Severe Maladministration London Borough of Barnet (202442712) Case 202442712 · Responsive repairs/activity The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould. 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We … 31 Jul 2025 Partial Maladministration London Borough of Croydon (202332332) Case 202332332 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. … 31 Jul 2025 Maladministration London Borough of Ealing (202411436) Case 202411436 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The … 31 Jul 2025 Partial Maladministration London Borough of Hackney (202304210) Case 202304210 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her … 31 Jul 2025 Reasonable Redress London Borough of Hackney (202334288) Case 202334288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and … 31 Jul 2025 Maladministration London Borough of Hackney (202404439) Case 202404439 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour. 31 Jul 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325283) Case 202325283 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, … 31 Jul 2025 Maladministration London Borough of Islington (202333147) Case 202333147 · Information and data management The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the … 31 Jul 2025 Maladministration London Borough of Islington (202443984) Case 202443984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman …