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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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30 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202453198) Case 202453198 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s … 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202433631) Case 202433631 · Financial The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to … 30 Sep 2025 No Maladministration Ocean Housing Limited (202451771) Case 202451771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the … 30 Sep 2025 Partial Maladministration Peabody Trust (202331799) Case 202331799 · Financial The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of … 30 Sep 2025 Partial Maladministration Peabody Trust (202401856) Case 202401856 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the … 30 Sep 2025 Mediation Royal Borough Of Greenwich (202451608) Case 202451608 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp … 30 Sep 2025 Maladministration Sanctuary Housing Association (202428174) Case 202428174 · Estate Management The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints. 30 Sep 2025 Maladministration Sanctuary Housing Association (202429025) Case 202429025 · Managing Relations The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have … 30 Sep 2025 Maladministration Southern Housing (202342145) Case 202342145 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the … 30 Sep 2025 Partial Maladministration Sovereign Network Group (202419189) Case 202419189 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding asbestos … 30 Sep 2025 Partial Maladministration Stonewater Limited (202332610) Case 202332610 · Managing Relations The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the … 30 Sep 2025 Maladministration Stonewater Limited (202334196) Case 202334196 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from … 30 Sep 2025 Maladministration The Riverside Group Limited (202343088) Case 202343088 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at … 30 Sep 2025 Maladministration Welwyn Hatfield Borough Council (202419593) Case 202419593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor … 29 Sep 2025 Maladministration A2Dominion Housing Group Limited (202344448) Case 202344448 · Managing Relations The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up … 29 Sep 2025 Maladministration Abri Group Limited (202433137) Case 202433137 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 29 Sep 2025 Maladministration East End Homes Limited (202435034) Case 202435034 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint. 29 Sep 2025 Maladministration ForHousing Limited (202445239) Case 202445239 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of rats at her property. 29 Sep 2025 Partial Maladministration Home Group Limited (202442339) Case 202442339 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage … 29 Sep 2025 Partial Maladministration London Borough of Lambeth (202339244) Case 202339244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 … 29 Sep 2025 Maladministration London Borough of Lambeth (202500713) Case 202500713 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. … 29 Sep 2025 Maladministration London Borough of Wandsworth (202337234) Case 202337234 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved … 29 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202317968) Case 202317968 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to a break-in at the resident’s property. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202422867) Case 202422867 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing … 29 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449582) Case 202449582 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint. 29 Sep 2025 Reasonable Redress Newark and Sherwood District Council (202438422) Case 202438422 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property. 29 Sep 2025 Maladministration Northumberland County Council (202448418) Case 202448418 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint. 29 Sep 2025 No Maladministration Nottingham Community Housing Association Limited (202331741) Case 202331741 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to … 29 Sep 2025 Partial Maladministration One Manchester Limited (202425038) Case 202425038 · Estate Management The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The … 29 Sep 2025 Maladministration Sanctuary Housing Association (202450951) Case 202450951 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman … 29 Sep 2025 Maladministration Southern Housing (202404075) Case 202404075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has … 26 Sep 2025 Partial Maladministration City of Westminster Council (202440866) Case 202440866 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s … 26 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202330970) Case 202330970 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property. 26 Sep 2025 Mediation London & Quadrant Housing Trust (202424881) Case 202424881 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property. 26 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202502432) Case 202502432 · Managing Relations The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered … 26 Sep 2025 Partial Maladministration Midland Heart Limited (202311065) Case 202311065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour … 26 Sep 2025 Partial Maladministration Milton Keynes Council (202314473) Case 202314473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack … 26 Sep 2025 Maladministration North Tyneside Council (202406712) Case 202406712 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of damp in the property. Complaint handling. 26 Sep 2025 Partial Maladministration Peabody Trust (202420842) Case 202420842 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and … 26 Sep 2025 Partial Maladministration Richmond Housing Partnership Limited (202304450) Case 202304450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the … 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202449975) Case 202449975 · Managing Relations The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has … 26 Sep 2025 No Maladministration Vivid Housing Limited (202400144) Case 202400144 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated … 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 25 Sep 2025 Partial Maladministration London Borough of Lambeth (202404048) Case 202404048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the … 25 Sep 2025 Maladministration London Borough of Lambeth (202449187) Case 202449187 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak …