Trident Housing Association Limited (202347549)
The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to install a lock or door to a bin store associated complaint
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Chelmer Housing Partnership Limited (202300166)
The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202346766)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns while he was in temporary accommodation. Associated formal complaint.
London Borough of Camden Council (202331237)
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
London Borough of Tower Hamlets (202300813)
The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s concerns regarding the amount he was offered to settle the insurance claim.
London & Quadrant Housing Trust (L&Q) (202213634)
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
London & Quadrant Housing Trust (L&Q) (202328590)
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
Metropolitan Thames Valley Housing (MTV) (202326012)
The complaint is about the landlord’s response to the resident’s report of a leak in his bathroom. We have also looked at the landlord’s complaint handling.
Peabody Trust (202333638)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to the intercom system and associated service charges. We have also considered the landlord’s complaint handling.
Platform Housing Group Limited (202317441)
The complaint is about the landlord’s response to the resident’s queries about service charges.
Southern Housing (202312546)
The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202321638)
The complaints are about the landlord's handling of: Outstanding communal repairs. Outstanding defect works. The associated formal complaint.
Southern Housing (202345840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Sovereign Network Homes (202322657)
The complaint is about the landlord’s handling of leaks in the property.
Thirteen Housing Group Limited (202440546)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Together Housing Association Limited (202332525)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Westward Housing Group Limited (202339011)
The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.
London & Quadrant Housing Trust (L&Q) (202307107)
The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint.
Stonewater Limited (202317294)
The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the property. We have also investigated the associated complaint handling.
A2Dominion Housing Group Limited (202309936)
The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal complaint.
Abri Group Limited (202318516)
The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information about the service charge. Associated complaint.
Bolsover District Council (202326157)
The complaint is about the landlord’s handling of reports of noise nuisance.
Citizen Housing (202404305)
The complaint is about the landlord’s response to the resident’s: Report of a leak and associated repairs. Request for the landlord to buy back the property. We have also considered the landlord’s: Complaint handling. Record keeping.
Clarion Housing Association Limited (202303877)
The complaint is about the landlord’s handling of the resident’s concerns about his rent account.
Clarion Housing Association Limited (202317990)
The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a fence. Response on communication preferences.
Clarion Housing Association Limited (202339109)
The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account.
Clarion Housing Association Limited (202401217)
The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: Reports of damp and mould. Request to be rehoused. Complaint about a member of staff. Request for non-damp and mould repairs. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202415386)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot water. Lift repairs. Concerns about the maintenance of communal areas. The associated complaint.
Clarion Housing Association Limited (202425097)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns about the condition of his garden and fencing. Reports of a rodent infestation. We have also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202225256)
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. Guttering. Communal window. Her reports about parking issues. Its use of its reasonable behaviour policy. We have also investigated the landlord’s complaint handling.
Home Group Limited (202323765)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Hyde Housing Association Limited (202402117)
The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated the landlord’s handling of the associated complaint.
Jigsaw Homes Group Limited (202317067)
The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling.
London Borough of Islington (202323888)
The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the landlord’s complaint handling.
London Borough of Islington (202327101)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
London Borough of Islington (202418604)
The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and mould within the property. Reports for it to carry out repairs to the windows and doors.
London Borough of Lambeth (202423025)
The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202431586)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202409617)
The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202321865)
The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden.
Notting Hill Genesis (NHG) (202304281)
The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its contractor management.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999)
The complaint is about the landlord’s handling of the resident’s application to its hardship fund.
Plymouth Community Homes Limited (202421163)
The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. Handling of the resident’s mutual exchange. Response to the resident’s reports of antisocial behaviour in her current property.
Rykneld Homes Limited (202228350)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202421010)
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
Southern Housing (202315808)
The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.
Stonewater Limited (202345091)
The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The associated complaint.
A2Dominion Housing Group Limited (202331913)
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.
Amplius Living (202434001)
The complaint is about the landlord’s handling of damp and mould repairs.
Bromford Housing Group Limited (202215298)
The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)