Adullam Homes Housing Association Limited (202229939)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Barnsley Metropolitan Borough Council (202337480)
The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.
Bromford Housing Group Limited (202234462)
The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation for personal losses. The resident’s complaint.
Clarion Housing Association Limited (202314249)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated complaint.
Clarion Housing Association Limited (202426879)
The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has also assessed the landlord’s record keeping.
ForHousing Limited (202320924)
This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling.
Irwell Valley Housing Association Limited (202340253)
The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the resident’s transfer request.
Jigsaw Homes Group Limited (202322779)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. The Ombudsman has also considered the landlord’s complaint handling.
Kingston upon Hull City Council (202315837)
The complaint is about the landlord’s handling of arranging gas service appointments.
Leeds City Council (202326662)
The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s reports of repairs in the kitchen in her property handling of the resident’s reports of damp and mould in her property handling of the resident’s request for reimbursement of energy …
LiveWest Homes Limited (202321678)
The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal to install an air source heat pump.
Moat Homes Limited (202426103)
The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.
North Kesteven District Council (202319679)
The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not retaining heat. the cost of his ground heat pump. damp and mould in the property. This Service has also investigated the landlord’s handling of the associated complaint.
North Tyneside Council (202430789)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Norwich City Council (202327130)
The complaint is about the landlord’s handling of repairs to the resident’s front door and adjacent wall.
Nottingham City Council (202328988)
The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property.
One Housing Group Limited (202231890)
The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water.
Southern Housing (202439743)
The complaint is about the landlord’s response to the resident’s: Concerns about having to temporarily decant. Enquiries about a mutual exchange. Concerns about its handling of repairs including damp and mould. Request for a management move.
Stockport Homes Limited (202419791)
The complaint is about the landlord’s handling of: The resident’s subject access request. Imposing contact restrictions on the resident. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202421085)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint.
City of Westminster Council (202323261)
The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post surgery incision, sustained moving to temporary accommodation. Reports of required repairs, damp, and mould. Move to temporary accommodation. Reports of a delay moving to permanent alternative accommodation. Associated complaint.
City of Westminster Council (202327330)
The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints.
Clarion Housing Association Limited (202308353)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated complaint.
Clarion Housing Association Limited (202321214)
The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint.
Colchester City Council (202325825)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
East Midlands Housing Group Limited (202346240)
The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling.
Ekaya Housing Association Limited (202219035)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202317467)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor.
Hackney Housing Co-operative Limited (202225603)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint handling.
Jigsaw Homes Group Limited (202234888)
The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202326521)
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202318964)
The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a new electric fire. The associated complaints.
London Borough of Lewisham (202428707)
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.
London Borough of Newham (202232963)
The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).
London & Quadrant Housing Trust (202315612)
The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and extractor fan. A leak from the bath which damaged the ceiling below. The resident’s request for a new bathroom. The formal complaint. The Ombudsman has also considered the landlord’s knowledge …
London & Quadrant Housing Trust (202324056)
The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a more suitable property. The associated complaint.
London & Quadrant Housing Trust (202418159)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s complaint handling has also been considered.
Metropolitan Thames Valley Housing (MTV) (202307376)
This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was out of service. The resident’s request for rehousing. The associated complaint.
Midland Heart Limited (202226163)
The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint.
Orbit Housing Association Limited (202413924)
The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of a fire door. Communal maintenance.
Origin Housing Limited (202425613)
The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202227582)
The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint.
Peabody Trust (202316643)
The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.
Peabody Trust (202410207)
The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the landlord’s complaint handling.
Places for People Group Limited (202416696)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Sanctuary Housing Association (202230351)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We have also considered the landlord’s complaint handling.
Southern Housing (202119657)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.
Sovereign Network Group (202330557)
The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.
The Guinness Partnership Limited (202431434)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.
Torus62 Limited (202427099)
The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with the fence in the garden; The resident’s reports of rats in the garden.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)