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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 No Maladministration Midland Heart Limited (202127586) Case 202127586 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating … 17 Oct 2022 Maladministration Nottingham City Homes Registered Provider Limited (202010867) Case 202010867 · Health and Safety (inc. building safety) The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised … 17 Oct 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202202491) Case 202202491 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s window. The landlord’s handling of the associated complaint. 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 15 Oct 2022 Maladministration One Housing Group Limited (202203260) Case 202203260 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute. 14 Oct 2022 Reasonable Redress Grand Union Housing Group Limited (202205220) Case 202205220 · Old Property Condition migrated-2025 REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 14 Oct 2022 No Maladministration Incommunities Limited (202104446) Case 202104446 · Old Property Condition migrated-2025 The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the … 13 Oct 2022 Reasonable Redress Flagship Housing Group Limited (202113145) Case 202113145 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an … 13 Oct 2022 Partial Maladministration Stockport Homes Limited (202100661) Case 202100661 · Managing Relations REPORT COMPLAINT 202100661 Stockport Homes Limited 15 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Oct 2022 Partial Maladministration Bromford Housing Group Limited (202104357) Case 202104357 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to the replacement of the kitchen. The handling of … 12 Oct 2022 Maladministration Cornwall Housing Limited (202104789) Case 202104789 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 11 Oct 2022 Partial Maladministration Stonewater Limited (202120615) Case 202120615 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s heating system. The resident’s request for her kitchen … 11 Oct 2022 No Maladministration The Riverside Group Limited (202204973) Case 202204973 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her … 10 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202201210) Case 202201210 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling. 10 Oct 2022 No Maladministration Paragon Asra Housing Limited (202106606) Case 202106606 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be … 10 Oct 2022 Maladministration Richmond Housing Partnership Limited (202203469) Case 202203469 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint. 10 Oct 2022 Partial Maladministration Southern Housing Group Limited (202126196) Case 202126196 · Managing Relations The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling. 10 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202106528) Case 202106528 · Financial The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. … 9 Oct 2022 Severe Maladministration Believe Housing Limited (202127840) Case 202127840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling. 7 Oct 2022 Maladministration Clarion Housing Association Limited (202114359) Case 202114359 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related … 7 Oct 2022 Partial Maladministration Guinness Housing Association Limited (202113524) Case 202113524 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike. 7 Oct 2022 No Maladministration Vivid Housing Limited (202014652) Case 202014652 · Financial The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the … 6 Oct 2022 No Maladministration Clarion Housing Association Limited (202121725) Case 202121725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property. 6 Oct 2022 Maladministration ForHousing Limited (202203565) Case 202203565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 6 Oct 2022 Maladministration Hyde Housing Association Limited (202128018) Case 202128018 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s … 6 Oct 2022 Maladministration The Riverside Group Limited (202204382) Case 202204382 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 5 Oct 2022 No Maladministration The Guinness Partnership Limited (202126599) Case 202126599 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 5 Oct 2022 No Maladministration Vivid Housing Limited (202117855) Case 202117855 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his … 4 Oct 2022 No Maladministration Torus62 Limited (202120233) Case 202120233 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed … 4 Oct 2022 Reasonable Redress Unity Housing Association Limited (202114884) Case 202114884 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight … 3 Oct 2022 Maladministration Bromsgrove District Housing Trust Limited (202126525) Case 202126525 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint. 3 Oct 2022 No Maladministration Clarion Housing Association Limited (202102884) Case 202102884 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal of a request for a management transfer. 3 Oct 2022 No Maladministration Home Group Limited (202203575) Case 202203575 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property. 3 Oct 2022 Partial Maladministration Longhurst Group Limited (202200741) Case 202200741 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 3 Oct 2022 Reasonable Redress Torus62 Limited (202128612) Case 202128612 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property. 3 Oct 2022 Maladministration Wandle Housing Association Limited (202125432) Case 202125432 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling. 3 Oct 2022 No Maladministration Yorkshire Housing Limited (202203578) Case 202203578 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching … 30 Sep 2022 Partial Maladministration A2Dominion Housing Group Limited (202107046) Case 202107046 · Estate Management The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin … 30 Sep 2022 No Maladministration Clarion Housing Association Limited (202200310) Case 202200310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a bathroom replacement. 30 Sep 2022 Partial Maladministration Onward Homes Limited (202013668) Case 202013668 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to … 30 Sep 2022 Reasonable Redress Paragon Asra Housing Limited (202103580) Case 202103580 · Old Property Condition migrated-2025 The complaint is about the landlord’s communication about the property’s energy supply. 30 Sep 2022 No Maladministration Rochdale Boroughwide Housing Limited (202201992) Case 202201992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request … 30 Sep 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202202420) Case 202202420 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal … 29 Sep 2022 Maladministration Cross Keys Homes Limited (202115873) Case 202115873 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower. 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 29 Sep 2022 No Maladministration Vivid Housing Limited (202012617) Case 202012617 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for … 28 Sep 2022 No Maladministration Clarion Housing Association Limited (202016189) Case 202016189 · ASB/Abuse/Nuisance This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to …