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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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23 Nov 2022 Partial Maladministration Wakefield And District Housing Limited (202127853) Case 202127853 · Estate Management The complaint is about the landlord’s handling of the resident’s : concerns about a tree relating to blocking light and … 22 Nov 2022 Partial Maladministration Catalyst Housing Limited (202010750) Case 202010750 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. … 22 Nov 2022 Maladministration Cornwall Housing Limited (202206342) Case 202206342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property. 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 Maladministration One Vision Housing Limited (202209853) Case 202209853 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the … 22 Nov 2022 Maladministration Sovereign Housing Association Limited (202203493) Case 202203493 · Managing Relations The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her … 21 Nov 2022 Reasonable Redress Clarion Housing Association Limited (202119286) Case 202119286 · Financial The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the … 21 Nov 2022 Partial Maladministration Livin Housing Limited (202015584) Case 202015584 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let. Request … 21 Nov 2022 Partial Maladministration Network Homes Limited (202117506) Case 202117506 · Managing Relations The complaint is about: 21 Nov 2022 No Maladministration The Guinness Partnership Limited (202200407) Case 202200407 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink. 20 Nov 2022 Maladministration GreenSquareAccord Limited (202123498) Case 202123498 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their … 20 Nov 2022 Maladministration Jigsaw Homes Group Limited (202201661) Case 202201661 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their … 18 Nov 2022 No Maladministration Clarion Housing Association Limited (202015276) Case 202015276 · Managing Relations The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has … 18 Nov 2022 Maladministration Onward Homes Limited (202113324) Case 202113324 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint. 17 Nov 2022 Partial Maladministration Catalyst Housing Limited (202014292) Case 202014292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a … 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 16 Nov 2022 No Maladministration Aster Group Limited (202205670) Case 202205670 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint. 16 Nov 2022 Maladministration Catalyst Housing Limited (202107468) Case 202107468 · Managing Relations This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 15 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202123686) Case 202123686 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the … 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 14 Nov 2022 Partial Maladministration Catalyst Housing Limited (202110773) Case 202110773 · Financial This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The landlord’s … 14 Nov 2022 Partial Maladministration Honeycomb Group Limited (202112508) Case 202112508 · Managing Relations The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her … 14 Nov 2022 Maladministration Incommunities Limited (202208132) Case 202208132 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes. 13 Nov 2022 Partial Maladministration Aspire Housing Limited (202017563) Case 202017563 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated … 13 Nov 2022 No Maladministration Cotman Housing Association Limited (202016991) Case 202016991 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application to be rehoused. 13 Nov 2022 No Maladministration One Manchester Limited (202205834) Case 202205834 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 12 Nov 2022 Partial Maladministration Southern Housing Group Limited (202122289) Case 202122289 · Financial The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request … 11 Nov 2022 No Maladministration Clarion Housing Association Limited (202102182) Case 202102182 · Old Property Condition migrated-2025 The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried … 11 Nov 2022 Reasonable Redress LiveWest Homes Limited (202203429) Case 202203429 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a … 11 Nov 2022 Maladministration Nottingham City Homes Registered Provider Limited (202206302) Case 202206302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling. 11 Nov 2022 Maladministration The Guinness Partnership Limited (202101974) Case 202101974 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling. 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 9 Nov 2022 Maladministration Catalyst Housing Limited (202113998) Case 202113998 · Information and data management The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. … 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 9 Nov 2022 Maladministration Paragon Asra Housing Limited (202110414) Case 202110414 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 8 Nov 2022 Mediation Clarion Housing Association Limited (202115194) Case 202115194 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of repairs to the resident’s shower. 8 Nov 2022 No Maladministration Longhurst Group Limited (202208049) Case 202208049 · Estate Management The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property. 8 Nov 2022 Reasonable Redress Mount Green Housing Association Limited (202201610) Case 202201610 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation. 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 7 Nov 2022 Maladministration Catalyst Housing Limited (202103564) Case 202103564 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling. 7 Nov 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202123935) Case 202123935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her … 7 Nov 2022 Maladministration Nottingham Community Housing Association Limited (202121658) Case 202121658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her … 6 Nov 2022 Maladministration Longhurst Group Limited (202119021) Case 202119021 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring. 6 Nov 2022 Maladministration Paragon Asra Housing Limited (202200720) Case 202200720 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 4 Nov 2022 Partial Maladministration Futures Housing Group Limited (202125641) Case 202125641 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for … 4 Nov 2022 Partial Maladministration One Vision Housing Limited (202204268) Case 202204268 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repair issues to the roof and the associated … 4 Nov 2022 Maladministration Onward Homes Limited (202127520) Case 202127520 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request …