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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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28 Sep 2022 Maladministration Hyde Housing Association Limited (202012374) Case 202012374 · Managing Relations The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by … 27 Sep 2022 No Maladministration Community Gateway Association Limited (202127389) Case 202127389 · Estate Management The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden. 27 Sep 2022 Reasonable Redress The Guinness Partnership Limited (202200956) Case 202200956 · Moving/Buying/Selling Home The complaint is about the landlord’s communication in relation to the resident’s application to sell the property. 27 Sep 2022 Maladministration Walsall Housing Group Limited (202127405) Case 202127405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues. 27 Sep 2022 No Maladministration Yorkshire Housing Limited (202200611) Case 202200611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in … 26 Sep 2022 No Maladministration Midland Heart Limited (202113043) Case 202113043 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling. 26 Sep 2022 Partial Maladministration Places for People Homes Limited (202012396) Case 202012396 · Managing Relations The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the … 26 Sep 2022 Maladministration Walsall Housing Group Limited (202125063) Case 202125063 · Old Property Condition migrated-2025 REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2022 Maladministration Onward Homes Limited (202120809) Case 202120809 · Managing Relations The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint. 23 Sep 2022 No Maladministration Castles & Coasts Housing Association Limited (202116974) Case 202116974 · Estate Management The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s … 23 Sep 2022 Partial Maladministration Clarion Housing Association Limited (202102330) Case 202102330 · Financial REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Sep 2022 Partial Maladministration Flagship Housing Group Limited (202001300) Case 202001300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s … 23 Sep 2022 Partial Maladministration Midland Heart Limited (202200019) Case 202200019 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her … 23 Sep 2022 No Maladministration Plus Dane Housing Limited (202126563) Case 202126563 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs. 23 Sep 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202016666) Case 202016666 · Estate Management The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and … 23 Sep 2022 Maladministration Sovereign Housing Association Limited (202003454) Case 202003454 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint. 23 Sep 2022 No Maladministration Westward Housing Group Limited (202117310) Case 202117310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall. 22 Sep 2022 Maladministration A2Dominion Housing Group Limited (202013653) Case 202013653 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint … 22 Sep 2022 Maladministration Sanctuary Affordable Housing Limited (202126574) Case 202126574 · Estate Management The complaint is about the landlord’s handling of repairs to the communal fire panel. 20 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201915325) Case 201915325 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s … 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 20 Sep 2022 Partial Maladministration Gentoo Group Limited (202200176) Case 202200176 · Financial The complaint is about the landlord’s handling of: Report of repair issues to the roof. Report of repair issues to … 20 Sep 2022 Partial Maladministration Longhurst Group Limited (202202236) Case 202202236 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be reimbursed for increased water bills following a … 20 Sep 2022 Reasonable Redress One Manchester Limited (202125957) Case 202125957 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and … 20 Sep 2022 Maladministration The Guinness Partnership Limited (202110442) Case 202110442 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 20 Sep 2022 No Maladministration Vivid Housing Limited (202127008) Case 202127008 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy. 20 Sep 2022 Partial Maladministration Wandle Housing Association Limited (202200372) Case 202200372 · Managing Relations The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint. 17 Sep 2022 Maladministration GreenSquareAccord Limited (202126969) Case 202126969 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs. 17 Sep 2022 No Maladministration Midland Heart Limited (202015312) Case 202015312 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request … 16 Sep 2022 Partial Maladministration Onward Homes Limited (202120506) Case 202120506 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a … 16 Sep 2022 Reasonable Redress Onward Homes Limited (202121493) Case 202121493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 15 Sep 2022 No Maladministration Flagship Housing Group Limited (202101003) Case 202101003 · Managing Relations REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 14 Sep 2022 Outside Jurisdiction Thames Valley Housing Association Limited (202017426) Case 202017426 · Old Property Condition migrated-2025 The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen. 13 Sep 2022 No Maladministration Habinteg Housing Association Limited (202002958) Case 202002958 · Information and data management The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to … 13 Sep 2022 No Maladministration Orbit Housing Association Limited (202121373) Case 202121373 · Financial The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation. 12 Sep 2022 Maladministration A2Dominion Housing Group Limited (202127034) Case 202127034 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 12 Sep 2022 Partial Maladministration Cornwall Housing Limited (202200208) Case 202200208 · Managing Relations The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst … 12 Sep 2022 No Maladministration Guinness Housing Association Limited (202128330) Case 202128330 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to … 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 12 Sep 2022 Maladministration Nottingham City Homes Registered Provider Limited (202200729) Case 202200729 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint. 12 Sep 2022 Partial Maladministration Paragon Asra Housing Limited (202127664) Case 202127664 · Managing Relations The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of … 12 Sep 2022 Partial Maladministration The Riverside Group Limited (202114071) Case 202114071 · Financial The complaint is about: The landlord’s handling of the resident’s annual gas service. The landlord’s handling of radiator repairs. The … 12 Sep 2022 Partial Maladministration Vivid Housing Limited (202118947) Case 202118947 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at … 9 Sep 2022 Partial Maladministration Habinteg Housing Association Limited (202008560) Case 202008560 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. … 9 Sep 2022 Maladministration Home Group Limited (202015188) Case 202015188 · Managing Relations This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling. 9 Sep 2022 No Maladministration Hyde Housing Association Limited (202121737) Case 202121737 · Managing Relations REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2022 Maladministration Chelmer Housing Partnership Limited (202113954) Case 202113954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also … 8 Sep 2022 Partial Maladministration Connect Housing Association Limited (202012071) Case 202012071 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. … 8 Sep 2022 Partial Maladministration Hyde Housing Association Limited (202126119) Case 202126119 · Managing Relations The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, …