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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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4 Nov 2022 Reasonable Redress Orbit Group Limited (202202137) Case 202202137 · Financial The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint. 4 Nov 2022 Partial Maladministration Thrive Homes Limited (202123661) Case 202123661 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant … 3 Nov 2022 Maladministration Hyde Housing Association Limited (202207146) Case 202207146 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 2 Nov 2022 No Maladministration Broadland Housing Association Limited (202200995) Case 202200995 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; … 1 Nov 2022 Partial Maladministration Estuary Housing Association Limited (202201376) Case 202201376 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following … 1 Nov 2022 Maladministration GreenSquareAccord Limited (202206869) Case 202206869 · Managing Relations The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation. 31 Oct 2022 Partial Maladministration Arawak Walton Housing Association Limited (201702731) Case 201702731 · Estate Management The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living … 31 Oct 2022 Reasonable Redress Chelmer Housing Partnership Limited (202203818) Case 202203818 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property. 31 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202100551) Case 202100551 · Managing Relations This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response … 31 Oct 2022 Reasonable Redress Clarion Housing Association Limited (202110226) Case 202110226 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes. 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 31 Oct 2022 No Maladministration Hyde Housing Association Limited (202106822) Case 202106822 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The … 31 Oct 2022 Partial Maladministration Nottingham Community Housing Association Limited (202011796) Case 202011796 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window … 31 Oct 2022 No Maladministration The Guinness Partnership Limited (202124118) Case 202124118 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of pests in the property. 28 Oct 2022 Outside Jurisdiction Abri Group Limited (202203225) Case 202203225 · Managing Relations The complaint is about the landlord's actions following the death of the resident’s neighbour. 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202121057) Case 202121057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for … 28 Oct 2022 Maladministration Network Homes Limited (202120408) Case 202120408 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the … 28 Oct 2022 No Maladministration Rochdale Boroughwide Housing Limited (202205649) Case 202205649 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a … 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 27 Oct 2022 No Maladministration LiveWest Homes Limited (202106206) Case 202106206 · Managing Relations The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request … 27 Oct 2022 Reasonable Redress Network Homes Limited (202206378) Case 202206378 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level … 26 Oct 2022 Maladministration Onward Group Limited (202203912) Case 202203912 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 24 Oct 2022 Maladministration Chisel Limited (202112550) Case 202112550 · ASB/Abuse/Nuisance The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint. 24 Oct 2022 Maladministration Clarion Housing Association Limited (202114416) Case 202114416 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking … 24 Oct 2022 Partial Maladministration Co-op Homes (South) Limited (202012691) Case 202012691 · Estate Management The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use … 24 Oct 2022 Reasonable Redress Southern Housing Group Limited (202114953) Case 202114953 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s … 23 Oct 2022 Partial Maladministration A2Dominion Housing Group Limited (202113684) Case 202113684 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. … 21 Oct 2022 Maladministration Believe Housing Limited (202123042) Case 202123042 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the … 21 Oct 2022 Maladministration Clarion Housing Association Limited (202110906) Case 202110906 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property. 21 Oct 2022 Maladministration Hyde Housing Association Limited (202100088) Case 202100088 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of … 21 Oct 2022 Partial Maladministration Origin Housing Limited (202013540) Case 202013540 · Managing Relations The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a … 21 Oct 2022 Maladministration Paragon Asra Housing Limited (202004419) Case 202004419 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the … 21 Oct 2022 No Maladministration The Guinness Partnership Limited (202113202) Case 202113202 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property move. 21 Oct 2022 Maladministration Trafford Housing Trust Limited (202202308) Case 202202308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property. 20 Oct 2022 Maladministration Inquilab Housing Association Limited (202006150) Case 202006150 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling. 20 Oct 2022 Maladministration Sovereign Living Limited (202101792) Case 202101792 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the … 20 Oct 2022 Partial Maladministration Thames Valley Housing Association Limited (202114138) Case 202114138 · Estate Management This complaint is about the landlord’s response to the resident’s concerns regarding: 18 Oct 2022 No Maladministration Believe Housing Limited (202124486) Case 202124486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour. 18 Oct 2022 Reasonable Redress East Midlands Housing Group Limited (202123570) Case 202123570 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 18 Oct 2022 Maladministration Habinteg Housing Association Limited (202201806) Case 202201806 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s … 18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 18 Oct 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202200629) Case 202200629 · Estate Management The complaint is about the landlord’s response to the resident’s reports of lift breakdowns. 17 Oct 2022 Reasonable Redress Arcon Housing Association Limited (202121447) Case 202121447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for shower repairs. 17 Oct 2022 Partial Maladministration EMH Housing and Regeneration Limited (202109268) Case 202109268 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start … 17 Oct 2022 Maladministration ForHousing Limited (202118330) Case 202118330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling. 17 Oct 2022 Partial Maladministration Hyde Housing Association Limited (202124277) Case 202124277 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint.