Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
20 Oct 2025 No Maladministration The Community Housing Group Limited (202341258) Case 202341258 · Managing Relations Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 No Maladministration Ocean Housing Limited (202339274) Case 202339274 · ASB/Abuse/Nuisance Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 17 Oct 2025 Reasonable Redress Torus62 Limited (202344614) Case 202344614 · Managing Relations Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 15 Oct 2025 Partial Maladministration Southern Housing (202446502) Case 202446502 · Managing Relations The complaint is about the landlord’s handling of water leaks into the resident’s property. The Ombudsman has also taken the … 14 Oct 2025 No Maladministration Progress Housing Association Limited (202323072) Case 202323072 · ASB/Abuse/Nuisance Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Oct 2025 Maladministration Clarion Housing Association Limited (202444890) Case 202444890 · Managing Relations The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s … 13 Oct 2025 Partial Maladministration Southern Housing (202321426) Case 202321426 · ASB/Abuse/Nuisance Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Maladministration Cambridge City Council (202324956) Case 202324956 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint. 10 Oct 2025 Maladministration Clarion Housing Association Limited (202413104) Case 202413104 · Managing Relations Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202340525) Case 202340525 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new … 10 Oct 2025 Maladministration London & Quadrant Housing Trust (202325286) Case 202325286 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property. 9 Oct 2025 Partial Maladministration City of Westminster Council (202346824) Case 202346824 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint. 9 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202321530) Case 202321530 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 9 Oct 2025 Reasonable Redress Incommunities Limited (202339712) Case 202339712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property. 8 Oct 2025 Maladministration London Borough of Barnet (202424785) Case 202424785 · Local Authority / ALMO or TMO The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. … 7 Oct 2025 Reasonable Redress Aster Group Limited (202341575) Case 202341575 · Moving/Buying/Selling Home The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould … 7 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202324724) Case 202324724 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint. 7 Oct 2025 Maladministration South Derbyshire District Council (202425889) Case 202425889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also … 3 Oct 2025 Maladministration Sovereign Network Group (202428352) Case 202428352 · Managing Relations The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling. 2 Oct 2025 Outside Jurisdiction Barnsley Metropolitan Borough Council (202343326) Case 202343326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property. 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202417670) Case 202417670 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint. 2 Oct 2025 Partial Maladministration Southern Housing (202415515) Case 202415515 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling … 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 1 Oct 2025 No Maladministration Aster Group Limited (202430598) Case 202430598 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to … 1 Oct 2025 No Maladministration Birmingham City Council (202430972) Case 202430972 · Local Authority / ALMO or TMO The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord … 1 Oct 2025 Maladministration Leeds City Council (202332540) Case 202332540 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. … 1 Oct 2025 Reasonable Redress Stonewater Limited (202340286) Case 202340286 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the … 1 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202500927) Case 202500927 · Managing Relations The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at … 1 Oct 2025 Maladministration Torus62 Limited (202449305) Case 202449305 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property. 30 Sep 2025 Maladministration 54 North Homes Limited (202502900) Case 202502900 · Managing Relations The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 30 Sep 2025 Maladministration Abri Group Limited (202449534) Case 202449534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. … 30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Mediation Charnwood Borough Council (202501861) Case 202501861 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property. 30 Sep 2025 No Maladministration Clarion Housing Association Limited (202347689) Case 202347689 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202443190) Case 202443190 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like … 30 Sep 2025 Partial Maladministration Dacorum Borough Council (202420784) Case 202420784 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property … 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202333699) Case 202333699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and … 30 Sep 2025 No Maladministration Hyde Housing Association Limited (202426785) Case 202426785 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property. 30 Sep 2025 Maladministration Karbon Homes Limited (202330910) Case 202330910 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202431867) Case 202431867 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202448931) Case 202448931 · Local Authority / ALMO or TMO The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s … 30 Sep 2025 Maladministration London Borough of Islington (202447925) Case 202447925 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered … 30 Sep 2025 No Maladministration London & Quadrant Housing Trust (202440022) Case 202440022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449593) Case 202449593 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint. 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202501150) Case 202501150 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports about repair issues at the property.