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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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30 Oct 2025 Partial Maladministration Aster Group Limited (202346098) Case 202346098 · Managing Relations Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 30 Oct 2025 Maladministration Birmingham City Council (202332678) Case 202332678 · Local Authority / ALMO or TMO Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 No Maladministration Citizen Housing Group Limited (202330437) Case 202330437 · ASB/Abuse/Nuisance Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202348371) Case 202348371 · Managing Relations Decision Case ID 202348371 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 No Maladministration Yorkshire Housing Limited (202342174) Case 202342174 · ASB/Abuse/Nuisance Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 Partial Maladministration Citizen Housing Group Limited (202413845) Case 202413845 · Managing Relations Decision Case ID 202413845 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 29 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202426287) Case 202426287 · Local Authority / ALMO or TMO Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Oct 2025 Partial Maladministration London Borough of Camden Council (202337006) Case 202337006 · Managing Relations Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London Borough of Hackney (202440700) Case 202440700 · Local Authority / ALMO or TMO Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Reasonable Redress Onward Homes Limited (202342303) Case 202342303 · Managing Relations Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Peabody Trust (202427526) Case 202427526 · Managing Relations Decision Case ID 202427526 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 29 October 2025 … 29 Oct 2025 Reasonable Redress Peabody Trust (202453272) Case 202453272 · Managing Relations Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Partial Maladministration Stonewater Limited (202447449) Case 202447449 · ASB/Abuse/Nuisance Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Maladministration The Guinness Partnership Limited (202429317) Case 202429317 · Managing Relations Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Amplius Living (202317036) Case 202317036 · Managing Relations Decision Case ID 202317036 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Other Date 28 October 2025 … 28 Oct 2025 Partial Maladministration Citizen Housing Group Limited (202409664) Case 202409664 · Financial Decision Case ID 202409664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Oct 2025 Partial Maladministration LiveWest Homes Limited (202427297) Case 202427297 · Managing Relations Decision Case ID 202427297 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Oct 2025 Maladministration Newlon Housing Trust (202338058) Case 202338058 · Managing Relations Decision Case ID 202338058 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 28 Oct 2025 Maladministration Southern Housing (202342513) Case 202342513 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Reports about damp and mould. Reports about leaks from the upstairs … 28 Oct 2025 Maladministration Southern Housing (202500315) Case 202500315 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks into the property from the property above … 28 Oct 2025 Partial Maladministration Sovereign Network Group (202337797) Case 202337797 · Managing Relations Decision Case ID 202337797 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Oct 2025 Maladministration Thurrock Council (202336037) Case 202336037 · Managing Relations Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 27 Oct 2025 Partial Maladministration Home Group Limited (202423094) Case 202423094 · Managing Relations Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 27 Oct 2025 Maladministration London Borough of Ealing (202444290) Case 202444290 · Local Authority / ALMO or TMO Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202402637) Case 202402637 · Managing Relations Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202503698) Case 202503698 · Managing Relations Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Reasonable Redress Notting Hill Genesis (202428752) Case 202428752 · Managing Relations Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October … 27 Oct 2025 Maladministration Peabody Trust (202419862) Case 202419862 · Old Property Condition categories Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 … 27 Oct 2025 Partial Maladministration Southwark Council (202411974) Case 202411974 · Local Authority / ALMO or TMO Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 24 Oct 2025 Partial Maladministration Abri Group Limited (202338255) Case 202338255 · Managing Relations Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 24 Oct 2025 Maladministration Birmingham City Council (202412991) Case 202412991 · ASB/Abuse/Nuisance Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Brighton and Hove City Council (202427879) Case 202427879 · Financial Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Maladministration London Borough of Lambeth (202420046) Case 202420046 · Managing Relations Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202412860) Case 202412860 · Managing Relations Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 24 Oct 2025 Reasonable Redress Sanctuary Housing Association (202300480) Case 202300480 · Managing Relations Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Oct 2025 Partial Maladministration Sanctuary Housing Association (202447739) Case 202447739 · Managing Relations Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 23 Oct 2025 Reasonable Redress Orbit Housing Association Limited (202438192) Case 202438192 · Managing Relations Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Oct 2025 Maladministration Rooftop Housing Association Limited (202416217) Case 202416217 · Managing Relations Decision Case ID 202416217 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Oct 2025 Reasonable Redress Sparrow Shared Ownership Limited (202334273) Case 202334273 · For profit Decision Case ID 202334273 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 22 Oct 2025 Partial Maladministration City of Westminster Council (202427875) Case 202427875 · Local Authority / ALMO or TMO Decision Case ID 202427875 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202453238) Case 202453238 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap … 21 Oct 2025 Partial Maladministration Freebridge Community Housing Limited (202432825) Case 202432825 · Managing Relations Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 Maladministration London Borough of Hackney (202503846) Case 202503846 · Local Authority / ALMO or TMO Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date … 21 Oct 2025 Partial Maladministration Notting Hill Genesis (202342604) Case 202342604 · ASB/Abuse/Nuisance Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 20 Oct 2025 Maladministration A2Dominion Housing Group Limited (202429307) Case 202429307 · Managing Relations Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Maladministration Brighton and Hove City Council (202430070) Case 202430070 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s … 20 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202440508) Case 202440508 · Health and Safety (inc. building safety) Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Maladministration Midland Heart Limited (202502748) Case 202502748 · Managing Relations Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration Tandridge District Council (202334587) Case 202334587 · Managing Relations Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy …