Communication
Recommendations related to communication
Tag overview
recommendation across 16 inquiries
Across 16 inquiries
Tagged Recommendations
Communication strategy for patients and families
Health boards must ensure that in the event of any adverse situation that could affect the wellbeing of patients and their families, there is a communication strategy in place to …
Accessible Emergency Communications
The UK government and devolved administrations should each develop action plans for how government communications will be made more accessible during a pandemic. As a minimum, these should include making …
Patient focus and complaints
The Inquiry recommends that the Trust and Department work together to ensure there is: • A specific programme of work to strengthen patient involvement, improve communication, and ensure patients and …
Co-production processes and clinical audit
Specific processes rather than policies should be designed to ensure there is good communication with families and carers to ensure co-production takes place and is effective. Evidence of co-production should …
Easy Read documents
All documents relevant to the service user’s experience and intended for their information must be made available in Easy Read format.
Regular updates on complaint progress
Complainants must be regularly updated and informed of the progress of any investigation, including when the process concludes without a specific finding.
CCTV explained in accessible format
All service users and their families should have the CCTV explained to them in easily understood language and with easy access materials, so that they are aware that it is …
RQIA communication with patients
RQIA needs to spend proportionately more time talking to patients/residents, and its staff need to be trained in specific communication techniques such as Makaton and Talking Mats.
Key individual for resettlement communication
Communication between the HSCTs and/or resettlement service providers and families and people with learning disabilities should be more open and transparent. Each service user/family should have appointed to them a …
LFB review control room communications policy
The LFB review its policies on communications between the control room and the incident commander.
Train incident commanders on control room communications
All officers who may be expected to act as incident commanders (i.e. all those above the rank of Crew Manager) receive training directed to the specific requirements of communication with …
Train control room operators on incident commander communications
All CROs of Assistant Operations Manager rank and above receive training directed to the specific requirements of communication with the incident commander.
Dedicated control room to incident commander link
A dedicated communication link be provided between the senior officer in the control room and the incident commander.
Distinguish between advice and rescue callers
The LFB's policies be amended to draw a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing.
Develop policies for handling multiple FSG calls
All fire and rescue services develop policies for handling a large number of FSG calls simultaneously.
Electronic FSG recording and display systems
Electronic systems be developed to record FSG information in the control room and display it simultaneously at the bridgehead and in any command units.
Investigate inter-control room information sharing
Steps be taken to investigate methods by which assisting control rooms can obtain access to the information available to the host control room.
LAS and MPS review FSG call protocols
The LAS and the MPS review their protocols and policies to ensure that their operators can identify FSG calls (as defined by the LFB) and pass them to the LFB …
Improve crew debrief information systems
The LFB develop policies and training to ensure that better information is obtained from crews returning from deployments and that the information is recorded in a form that enables it …
Direct control room to incident commander communications
The LFB develop a communication system to enable direct communication between the control room and the incident commander and improve the means of communication between the incident commander and the …
Investigate modern control room to bridgehead communications
The LFB investigate the use of modern communication techniques to provide a direct line of communication between the control room and the bridgehead, allowing information to be transmitted directly between …
Equipment for BA communication in high-rise buildings
The LFB urgently take steps to obtain equipment that enables firefighters wearing helmets and breathing apparatus to communicate with the bridgehead effectively, including when operating in high-rise buildings.
Establish inter-service control room communications
On the declaration of a Major Incident clear lines of communication must be established as soon as possible between the control rooms of the individual emergency services.
Designate single point of contact in control rooms
A single point of contact should be designated within each control room to facilitate such communication.
Investigate LFB-MPS-LAS system compatibility
Steps be taken to investigate the compatibility of the LFB systems with those of the MPS and the LAS with a view to enabling all three emergency services' systems to …
NPAS helicopter datalink encryption standards
Steps be taken to ensure that the airborne datalink system on every NPAS helicopter observing an incident which involves one of the other emergency services defaults to the National Emergency …
Consider higher power radios for breathing apparatus
That fire and rescue services that continue to use low power intrinsically safe radios as part of breathing apparatus consider reserving them only for situations in which there is a …
Provide firefighters with digital radios
That all fire and rescue services give consideration to providing all firefighters with digital radios. (113.60)
Train firefighters on communications loss response
Since radio communications are inherently unreliable in certain environments, we recommend that firefighters be trained to respond appropriately to the loss of communications and to understand how to restore them. …
Establish effective emergency communication methods
That as part of their emergency planning local authorities make effective arrangements for continuing communication with those who need assistance using the most suitable technology and a range of languages …
Use modern communication for public emergency information
That all local authorities include in their plans for responding to emergencies arrangements for providing information to the public by whatever combination of modern methods of communication are likely to …
Clarify casualty bureau purpose and limitations
That what in the past has been called by the police a 'casualty bureau' be described in a way that makes it clear that it does not provide information to …
Ensure reasonable internet and computer access for detainees
The Home Office and its contractors must ensure reasonable access to computers and the internet. Contractors must comply in full with Detention Services Order 04/2016: Detainee Access to the Internet, …
Interviews of Key Personnel in Readiness Reviews
As part of their investigations, representatives of OGC undertaking an independent “readiness review” of a publicly funded project and representatives of any person, including representatives of any public body such …
Maintain radio communications during Major Incidents
The emergency services should prepare, train and exercise for how they will maintain effective radio communications between emergency responders on the ground, commanders and control rooms, during the response to …
Ensure Airwave Tactical Advisors availability
All police services should ensure that they have made adequate provision for Airwave Tactical Advisors, in particular that an identified Airwave Tactical Advisor is either on duty or on call …
Allocate best-trained operators to Major Incident roles
North West Fire Control should review how it allocates the best-trained and most suitable Control Room Operators to roles during a Major Incident. It should consider whether it is beneficial …
NWFC involvement in multi-agency exercises
North West Fire Control should take steps to ensure that it is involved in multi-agency exercises, particularly those that test mobilisation and the response to a Major Incident in line …
Training on clear intelligence communication
When intelligence is being provided, the use of any language that is capable of misinterpretation is to be avoided. Training to address this point should be provided to all officers …
Guidance on uniformity of firearms commands
Advice should be given by the College of Policing about the benefits of uniformity in instructions and commands. Ultimate discretion as to what is said must be left to the …
HMT Communication Protocol
The protocol for relations with HMT, namely that the Northern Ireland Department of Finance must be the sole conduit of formal communication, should be reinforced and widely understood across the …
Patient-focused correspondence
We recommend that it should be standard practice that consultants in both the NHS and the independent sector should write to patients, outlining their condition and treatment, in simple language, …
Recording Clinical Discussions
Clinical notes should always record discussions between clinicians and parents relating to patient care and between clinicians at handover or in respect of a change in care.
GP Notification of Death Circumstances
A deceased's family GP should be notified promptly as to the circumstances of death to enable support to be offered in bereavement.
Coroner Communication Training
There should be training in the communication of appropriate information and documentation to the Coroner's office.
Paediatric Communication Training
Clinicians caring for children should be trained in effective communication with both parents and children.
Adverse Incident Communication Training
Clinicians caring for children should be trained specifically in communication with parents following an adverse clinical incident, which training should include communication with grieving parents after a SAI death.
Candour in Trust Communications
All Trust publications, media statements and press releases should comply with the requirement for candour and be monitored for accuracy by a nominated non-executive Director.
Nursing staff for relatives
Health Boards should ensure that a member of nursing staff is available to deal with questions from relatives during visiting periods.
Relative discussions recorded
Health Boards should ensure that any discussion between a member of nursing staff and a relative about a patient which is relevant to the patient’s continuing care is recorded in …
Explanation to relatives on CDI death
Health Boards should ensure that if a patient dies with CDI either as a cause of death or as a condition contributing to the death, relatives are provided with a …
Communication with and about patients
Regular interaction and engagement between nurses and patients and those close to them should be systematised through regular ward rounds: All staff need to be enabled to interact constructively, in …
Care Quality Commission independence strategy and culture
The leadership of the Care Quality Commission should communicate clearly and persuasively its strategic direction to the public and to its staff, with a degree of clarity that may have …
Communicating Sight Deprivation Reasons
JDP 1-10 should include guidance that where practicable CPERS should be told the reason why sight deprivation is being applied. Suitable simple phrases in relation to sight deprivation should be …
Communicating Deprivation Reasons
Where practicable CPERS who are subjected to sight deprivation or hearing deprivation should be told the reason for it. If being deprived of their sight for some or part of …
Five Techniques Communication
The MoD should give careful consideration as to whether referring to the five techniques as being prohibited “as an aid to interrogation” remains the most effective means of communicating the …
LPG Safety Communications
There should be prompt and effective communication between all interested parties of all technical developments in matters of LPG safety.