LAS and MPS review FSG call protocols
Grenfell Tower Inquiry · Grenfell Tower Inquiry: Phase 1 Report · Issued 30 October 2019 · Addressed to: LAS
Source — verbatim from the inquiry
●Inquiry recommendation, 33.17
The London Ambulance Service and Metropolitan Police Service review their protocols and policies to ensure that their operators can identify FSG calls (as defined by the LFB) and pass them to the LFB as soon as possible.
Grenfell Tower Inquiry, Grenfell Tower Inquiry: Phase 1 Report · 30 Oct 2019 Source PDF →
Published evidence summary
Publicly available evidence relating to this recommendation:
- The government's Phase 1 progress report stated this recommendation is complete, with the Metropolitan Police Service and London Ambulance Service having reviewed protocols to ensure FSG calls can be identified and passed to LFB (Quarterly Thematic Update, MHCLG, February 2025).
Response — verbatim from government
●London Ambulance Service NHS Trust — initial response
The London Ambulance Service welcomed the findings and fully accepted the Phase 1 recommendations, stating it would work with the Metropolitan Police Service and London Fire Brigade to review fire survival guidance call protocols.
London Ambulance Service NHS Trust · 30 Oct 2019 Written response →
●UK Government — follow-up
The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.
UK Government · 21 Jan 2020 Written response →
Evidence trail — what's actually happened since
- 26 Feb 2025 The LFB has reported that this recommendation has been completed. The Metropolitan Police Service and London Ambulance Service reviewed protocols ensuring fire survival guidance information is shared appropriately. Source →
- 30 Oct 2019 · London Ambulance Service NHS Trust We welcome the findings and fully accept the recommendations which have now been published from the first phase of the Grenfell Inquiry, as far as they relate to the London Ambulance Service. Source →
Each entry above links to a primary source — gov.uk written statement, consultation response document, or inspection report. The Index does not characterise government intent; it tracks what has been published.
How this page is built
Source and Response are verbatim from primary documents. The Evidence trail records published activity since — written statements, consultation outcomes, inspection findings, parliamentary references. The Index does not paraphrase or characterise intent; it tracks what has been published. Where the evidence is the absence of action (a missed deadline, a slipped timetable), that absence is documented from primary sources rather than inferred.
This recommendation's data is verified periodically against primary sources. The Index is monitored for staleness weekly.