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P1-25

Investigate modern control room to bridgehead communications

Grenfell Tower Inquiry · Grenfell Tower Inquiry: Phase 1 Report · Issued 30 October 2019 · Addressed to: London Fire Brigade

Government responseUK Government: Accepted (Jan 2020)

DeliveryHome Office says completed (Feb 2025)

Recommendation, verbatim from the inquiry

●Inquiry recommendation, 33.20

The LFB investigate the use of modern communication techniques to provide a direct line of communication between the control room and the bridgehead, allowing information to be transmitted directly between the control room and the bridgehead and providing an integrated system of recording FSG information and the results of deployments.

Grenfell Tower Inquiry, Grenfell Tower Inquiry: Phase 1 Report · 30 Oct 2019 Source PDF →

Published evidence summary

AI-generated evidence summary

The Home Office reported in February 2025 that the London Fire Brigade considered this recommendation complete, having addressed it through the rollout of a Fire Survival Guidance application that went live in March 2022 (Home Office, Feb 2025). The department stated that the application enables information from fire survival guidance calls to be displayed simultaneously at an incident and in the control room (Home Office, Feb 2025). An earlier update in February 2024 noted that the introduction of the application had previously faced technical delays before those issues were resolved (Home Office, Feb 2024).

Sources

Home Office, Feb 2025
Home Office, Feb 2024

AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026.

Government response

●UK Government · Accepted · 21 Jan 2020

Words of: HM Government, Grenfell Tower Inquiry Phase 2 Report: Government response (CP 1248), presented to Parliament by the Deputy Prime Minister and Secretary of State for Housing, Communities and Local Government, 26 February 2025

The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.

Response document: Grenfell Tower Inquiry Phase 2 Report: Government response

Delivery

●Home Office says completed · 26 Feb 2025

Status: complete

The LFB has reported that this recommendation has been addressed through the development of its sector leading Fire Survival Guidance (FSG) application, which enables information from FSG calls to be displayed simultaneously at the incident and in Control.

The FSG application went live in March 2022.

From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, February 2025

Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.

Earlier statements on delivery (0)

●Home Office · 16 Sep 2024

Status: Complete

The LFB has reported that this recommendation has been addressed through the development of its sector leading Fire Survival Guidance (FSG) application, which enables information from FSG calls to be displayed simultaneously at the incident and in Control.

The FSG application went live in March 2022.

From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, September 2024

Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.

●Home Office · 5 Feb 2024

Status: Complete

The LFB has reported that this recommendation has been addressed through the development of its sector leading Fire Survival Guidance (FSG) application, which enables information from FSG calls to be displayed simultaneously at the incident and in Control.

The introduction of the application was previously delayed due to technical issues which have now been resolved. The Brigade has marked this recommendation as complete with the FSG application having gone live in March 2022.

Please refer to page 41 for further information on how the Government is seeking assurance on recommendations directed to the LFB.

From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, February 2024

Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.

How this page is built

The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.