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P1-12

Train control room operators on incident commander communications

Grenfell Tower Inquiry · Grenfell Tower Inquiry: Phase 1 Report · Issued 30 October 2019 · Addressed to: London Fire Brigade

Government responseUK Government: Accepted (Jan 2020)

DeliveryHome Office says completed (Feb 2025)

Recommendation, verbatim from the inquiry

●Inquiry recommendation, 33.14c

All CROs of Assistant Operations Manager rank and above receive training directed to the specific requirements of communication with the incident commander.

Grenfell Tower Inquiry, Grenfell Tower Inquiry: Phase 1 Report · 30 Oct 2019 Source PDF →

Published evidence summary

AI-generated evidence summary

The Inquiry recommended training senior control room operators on communicating with incident commanders. The Home Office stated in February 2025 that the London Fire Brigade (LFB) reported the recommendation had been completed (Home Office, Feb 2025). The department noted that all control staff had received training on a revised Fire Survival Guidance policy issued in March 2021 and were taking part in residential high-rise exercises to embed learning (Home Office, Feb 2025). That update did not mention training directed to communications with the incident commander or staff of Assistant Operations Manager rank (Home Office, Feb 2025).

Sources

Home Office, Feb 2025

AI-generated summary of the record on this page, checked by a second model and automatic checks, 19 Oct 2026.

About this summary
This recommendation applies across many organisations. The record above reflects central policy activity; adoption in individual organisations may vary.

Government response

●UK Government · Accepted · 21 Jan 2020

Words of: HM Government, Grenfell Tower Inquiry Phase 2 Report: Government response (CP 1248), presented to Parliament by the Deputy Prime Minister and Secretary of State for Housing, Communities and Local Government, 26 February 2025

The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.

Response document: Grenfell Tower Inquiry Phase 2 Report: Government response

Delivery

●Home Office says completed · 26 Feb 2025

Status: complete

The LFB has reported that this recommendation has been completed.

For recommendation 33.14c, all of their Control staff have received training on the revised Policy Number 790 (Fire Survival Guidance) and the policy, including a specific appendix for Control staff, was published on 31 March 2021. Control staff are taking part in a series of residential high-rise exercises to further embed the learning.

From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, February 2025

Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.

Earlier statements on delivery (0)

●Home Office · 16 Sep 2024

Status: Complete

The LFB has reported that this recommendation has been completed.

For recommendation 33.14c, all of their Control staff have received training on the revised Policy Number 790 (Fire Survival Guidance) and the policy, including a specific appendix for Control staff, was published on 31 March 2021. Control staff are taking part in a series of residential high-rise exercises to further embed the learning.

From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, September 2024

Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.

●Home Office · 5 Feb 2024

Status: Complete

The LFB has reported that this recommendation has been completed.

For recommendation 33.14c, all of their Control staff have received training on the revised Policy Number 790 (Fire Survival Guidance) and the policy, including a specific appendix for Control staff, was published on 31 March 2021. Control staff are taking part in a series of residential high-rise exercises to further embed the learning.

From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, February 2024

Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.

How this page is built

The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.