Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202510010 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 Mar 2026 |
| PSOW-202509144 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Mar 2026 |
| PSOW-202508976 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 9 Mar 2026 |
| PSOW-202508804 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 9 Mar 2026 |
| PSOW-202508027 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 9 Mar 2026 |
| PSOW-202408920 | Neath Port Talbot Council | Local Government | Partly Upheld | 6 Mar 2026 |
| PSOW-202508518 | Swansea Council | Local Government | Resolved / Early Resolution | 6 Mar 2026 |
| PSOW-202503525 | A Dental Practice | Health | Partly Upheld | 6 Mar 2026 |
| PSOW-202408767 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 5 Mar 2026 |
| PSOW-202507697 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 5 Mar 2026 |
| PSOW-202502324 | Swansea Bay University Health Board | Health | Not Upheld | 5 Mar 2026 |
| PSOW-202404388 | Betsi Cadwaladr University Health Board | Health | Other | 4 Mar 2026 |
| PSOW-202508844 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 3 Mar 2026 |
| PSOW-202509392 | Cardiff Council | Local Government | Resolved / Early Resolution | 3 Mar 2026 |
| PSOW-202408014 | Cardiff Council | Local Government | Partly Upheld | 3 Mar 2026 |
| PSOW-202410142 | Cardiff Council | Local Government | Partly Upheld | 3 Mar 2026 |
| PSOW-202508691 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 3 Mar 2026 |
| PSOW-202506711 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Mar 2026 |
| PSOW-202307895 | Flintshire County Council | Local Government | Not Upheld | 2 Mar 2026 |
| PSOW-202409029 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 2 Mar 2026 |
| PSOW-202307895 | Flintshire County Council | Local Government | Not Upheld | 2 Mar 2026 |
| PSOW-202405924 | Betsi Cadwaladr University Health Board | Health | Upheld | 27 Feb 2026 |
| PSOW-202508514 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 27 Feb 2026 |
| PSOW-202508595 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 Feb 2026 |
| PSOW-202507958 | A GP Practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 27 Feb 2026 |