Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202510774 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Apr 2026 |
| PSOW-202509891 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 14 Apr 2026 |
| PSOW-202510092 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 14 Apr 2026 |
| PSOW-202510753 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 13 Apr 2026 |
| PSOW-202510764 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 9 Apr 2026 |
| PSOW-202510403 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Apr 2026 |
| PSOW-202509472 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 8 Apr 2026 |
| PSOW-202500281 | Cardiff and Vale University Health Board | Health | Partly Upheld | 8 Apr 2026 |
| PSOW-202509251 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 8 Apr 2026 |
| PSOW-202508484 | Bannau Brycheiniog National Park Authority | Local Government | Resolved / Early Resolution | 8 Apr 2026 |
| PSOW-202506713 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 8 Apr 2026 |
| PSOW-202510744 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 7 Apr 2026 |
| PSOW-202510582 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 Apr 2026 |
| PSOW-202510057 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 7 Apr 2026 |
| PSOW-202510759 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Apr 2026 |
| PSOW-202509668 | Cardiff Council | Local Government | Not Upheld | 2 Apr 2026 |
| PSOW-202508405 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Apr 2026 |
| PSOW-202508850 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 31 Mar 2026 |
| PSOW-202509922 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 31 Mar 2026 |
| PSOW-202509223 | Cardiff Council | Local Government | Resolved / Early Resolution | 31 Mar 2026 |
| PSOW-202410152 | Hywel Dda University Health Board | Health | Partly Upheld | 30 Mar 2026 |
| PSOW-202405004 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202405003 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202500410 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 30 Mar 2026 |
| PSOW-202307874 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |