3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Miss A complained to Cardiff Council about fly-tipping in the allotments by her house which is causing rats to appear around her property. The Ombudsman found that the Council had not removed the waste from the area. The Ombudsman considered that this caused Miss A …
Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 concerning the care and treatment provided to his father. The Ombudsman found there was a delay in the Health Board issuing its complaint response. This …
Ms B complained that Cwm Taf Morgannwg University Health Board had not contacted her since July 2025, when it informed her that it had identified a breach of duty in relation to her complaint about her late brother-in-law’s inpatient care and treatment. The Health Board …
Mrs A complained that Hywel Dda University Health Board failed to respond to a complaint she raised in December 2024, concerning the care and treatment provided to her late husband. The Ombudsman found that there had been a significant delay responding to Mrs A’s complaint. …
Ms A complained about the care and treatment her late son received from a GP Practice in the area of Aneurin Bevan University Health Board. She complained that, despite a known history of substance misuse and addiction to similar medication, her son had been prescribed …
Ms B complained that Taff Housing Association failed to respond to all the concerns she raised.The Ombudsman found that, while the Housing Association had responded, it had not provided a complaint response that addressed all the concerns raised. The Ombudsman said this caused uncertainty and …
Mr X complained that Betsi Cadwaladr University Health Board failed to fully address his concerns that the correct process was not followed when undertaking an MRI scan which may have impacted the results. The Ombudsman found that the Health Board responded to Mr X’s complaint …
Mr A complained that the Housing Association failed to complete repairs within appropriate response timescales and failed to escalate his concerns, despite his expressing continued dissatisfaction. The Ombudsman found that the Housing Association had not escalated Mr A’s concerns appropriately through the complaints process and …
Mr B complained that Carmarthenshire County Council failed to respond to his Stage 2 complaint. The Ombudsman found that although the Council had apologised for the delay and provided updates to Mr B, it had failed to issue a Stage 2 complaint response. The Ombudsman …
Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation considered whether investigations for recurrent breast abscesses between November 2023 and April 2025 were adequate and timely. The investigation found that, overall, the clinical investigations …
Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it did not provide an appropriate standard of care to him during his inpatient attendances. The Ombudsman found that the Health Board had not yet had …
Ms A complained that the Health Board had not performed an angiogram with provocation testing to confirm or rule out a diagnosis of vasospastic angina, and that there was no clear management plan in place for her ongoing symptoms. The Ombudsman found that there was …
Mrs P complained about care provided by the Health Board to her late husband, Mr P, at Wrexham Maelor Hospital in March 2024. The investigation considered whether it was clinically appropriate to prescribe Sevredol (morphine sulphate) to Mr P and whether Mr P and his …
Mr A complained about Rhondda Cynon Taf County Borough Council’s handling of matters relating to Children’s Social Services. Mr A’s concerns included alleged failures regarding safeguarding concerns. He also raised new concerns, which did not appear to have been previously considered. The Ombudsman found that …
Mr A complained about Bannau Brycheiniog National Park Authority’s response to the longstanding issues he raised about rainwater on his property. The Authority had also declined to investigate his formal complaint. The Ombudsman decided that the Authority should have investigated Mr A’s complaint in line …
Dr A complained that Hywel Dda University Health Board failed to address issues raised in writing and at a meeting regarding the treatment and care of her late sister. The Ombudsman found that concerns were raised over 7 months ago and Dr A had still …
Miss A complained to Hafod Housing Association about disrepair in her kitchen. Also, Miss A complained there was damage to her personal items due to delays in repairs. The Ombudsman found that there were outstanding repairs left to her kitchen ceiling and that the Association …
Mr A complained about the Council’s complaint handling, lack of communication and that his original complaint had not been resolved. The Ombudsman found the Council’s complaint handling to be poor and that the matter had not been fully resolved. The Ombudsman considered this caused Mr …
Mr A complained about the way in which Hedyn handled the damp and mould issues at his property. The Ombudsman found that there had been delays in completing the repairs and poor communication from Hedyn. The Ombudsman said this caused uncertainty and frustration for Mr …
Mr A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to his late mother. Mr A was concerned that the Health Board had failed to acknowledge shortcomings in its investigation into his concerns. The Ombudsman decided that the Health Board’s …
Complaint about the care and treatment provided by Swansea Bay University Health Board during pregnancy and the birth of their daughter. Also complained about the Health Board’s handling of their complaint and the response they received. Following assessment of the complaint, the Ombudsman found that …
Mr C complained that Cardiff Council had not provided his son, A, with full-time education since he became looked after three years previously. Mr C complained that his son’s education had been significantly impaired, limiting his future potential. The Ombudsman decided that the Council had …
Ms A complained that Caerphilly County Borough Council (“the Council”) would not consider her complaint at stage 2 of the Council’s Social Services Complaints Procedure. The Ombudsman found that the Council would not consider Ms A’s complaint at Stage 2 because the complaint was regarding …
Ms C complained about the care and treatment provided to her late mother, Mrs A, by the Practice. The investigation considered whether the Practice provided appropriate care and treatment to Mrs A on 18 July 2024. The Ombudsman found that, on balance, the Practice provided …
Mr C complained that the Practice had failed to address ongoing concerns regarding his orthodontic treatment. Mr C was concerned that continuing with the current treatment plan could result in a malocclusion becoming established, creating a risk of irreversible functional problems and making any future …