Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Hafod Housing Association Report Date 29/05/2026 Case Against Hafod Housing Association Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202600117 Outcome Early resolution Miss A complained to Hafod Housing Association about disrepair in her kitchen. Also, Miss A complained there was damage to her personal items due to delays in repairs.
The Ombudsman found that there were outstanding repairs left to her kitchen ceiling and that the Association had not fully considered compensation for Miss A. The Ombudsman considered this caused Miss A frustration and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to within 4 weeks, complete the outstanding repairs to Miss A’s kitchen ceiling. Additionally, to within 2 weeks invite Miss A to submit evidence in support of a claim for compensation. Within 2 weeks of receiving evidence, consider the evidence submitted and within 2 weeks of receipt of evidence, issue a written explanation explaining the reasons why compensation was or was not granted.