Ms C complained about the care and treatment provided to her late mother, Mrs A, by the Practice. The investigation considered whether the Practice provided appropriate care and treatment to Mrs A on 18 July 2024.
The Ombudsman found that, on balance, the Practice provided appropriate treatment to Mrs A on 18 July. Although a face-to-face appointment should have taken place that day, and that was a failing by the Practice, there was no clear evidence that the outcome would have been different had Mrs A been seen in person by a GP at the Practice that day. It also found that appropriate antibiotics were prescribed. As a result, there was no clear injustice or hardship. The Ombudsman did not uphold this complaint.