Mr A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to his late mother. Mr A was concerned that the Health Board had failed to acknowledge shortcomings in its investigation into his concerns.
The Ombudsman decided that the Health Board’s complaint response, whilst providing detailed explanations for the care provided, failed to address concerns raised about a planned appointment for Mr A’s mother to have a stent insertion. She decided that this needed to be addressed. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 1 month, reconsider Mr A’s outstanding concerns and provide a written response.