Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202600381 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 May 2026 |
| PSOW-202510923 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 May 2026 |
| PSOW-202600334 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 13 May 2026 |
| PSOW-202502229 | Betsi Cadwaladr University Health Board | Health | Withdrawn | 11 May 2026 |
| PSOW-202510165 | Welsh Government - Student Loans Company | Welsh Government | Resolved / Early Resolution | 8 May 2026 |
| PSOW-202501647 | Welsh Ambulance Services University NHS Trust | Health | Not Upheld | 7 May 2026 |
| PSOW-202511004 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 7 May 2026 |
| PSOW-202600281 | Flintshire County Council | Health | Resolved / Early Resolution | 6 May 2026 |
| PSOW-202509841 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 1 May 2026 |
| PSOW-202510887 | Swansea Council | Local Government | Resolved / Early Resolution | 30 Apr 2026 |
| PSOW-202510769 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 30 Apr 2026 |
| PSOW-202410002 | Cardiff and Vale University Health Board | Health | Partly Upheld | 30 Apr 2026 |
| PSOW-202600206 | Flintshire County Council | Local Government | Resolved / Early Resolution | 30 Apr 2026 |
| PSOW-202511024 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 29 Apr 2026 |
| PSOW-202509518 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 29 Apr 2026 |
| PSOW-202511046 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 29 Apr 2026 |
| PSOW-202509808 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 29 Apr 2026 |
| PSOW-202510036 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Apr 2026 |
| PSOW-202509521 | A GP Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 28 Apr 2026 |
| PSOW-202500998 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 28 Apr 2026 |
| PSOW-202600161 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Apr 2026 |
| PSOW-202510579 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 28 Apr 2026 |
| PSOW-202500208 | Welsh Ambulance Services University NHS Trust | Health | Not Upheld | 28 Apr 2026 |
| PSOW-202509919 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 27 Apr 2026 |
| PSOW-202510338 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 27 Apr 2026 |