3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Ms A complained that Rhondda Cynon Taf County Borough Council had failed to issue a response to her Stage 2 complaint. The Ombudsman found that the Council had not responded to the complaint. The Ombudsman stated that this had caused frustration and uncertainty for Ms …
Mrs A complained that Hywel Dda University Health Board had failed to provide a response to her complaint about her late brother, and had not kept her updated during its investigation. The Ombudsman found that Hywel Dda University Health Board had failed to provide regular …
Mr A complained that Cwm Taf Morgannwg University Health Board had failed to respond to the complaint he submitted in October 2025. The Ombudsman found that the Health Board had failed to inform Mr A that his concerns were dealt with as an enquiry. The …
Mr A complained that Cardiff Council had failed to undertake an investigation into his reports of a potential statutory noise nuisance. The Ombudsman found that the Council had failed to investigate the noise which caused additional frustration and uncertainty for Mr A. The Ombudsman decided …
Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by healthcare professionals to assess the severity of acute illness and quickly identify the risk of clinical deterioration in adult patients) was recorded incorrectly during her …
Mrs C complained that Hywel Dda University Health Board had not complied with the National Framework for Continuing NHS Healthcare, when it considered her mother’s application. The Ombudsman decided that the Health Board had considered the application and appeal in accordance with the Framework. However …
Ms A complained that she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment following an ankle injury, and its handling of her complaint. The Ombudsman decided that the Health Board’s complaint response lacked clarity and transparency, and it had failed to …
Ms A complained that Bridgend County Borough Council had not responded to her stage 2 complaint about additional learning needs support for her son. The Ombudsman found that the Council had failed to respond to Ms A’s stage 2 complaint in line with its complaint …
Mr [name redacted] complained that the Health Board had not put matters right following a complaints meeting it held with him in October 2025. As part of an assessment, the Ombudsman found that the Health Board had taken some action to resolve Mr [name redacted]’ …
Mrs B complained that Codi Group failed to maintain a strip of land which runs behind her property. The Ombudsman found that the Association failed to escalate Mrs B’s concerns in line with its corporate complaints procedure. She said that this caused frustration and uncertainty …
Miss C complained that there had been avoidable delays in Powys County Council considering and meeting her daughter’s Additional Learning Needs. The Ombudsman decided that although the Council had apologised for not meeting the statutory timescale, the reasons for delays had been poorly explained. Miss …
Ms B complained about whether the care and support provided to her daughter was appropriate and in accordance with her assessed needs and about the way Vale of Glamorgan Council (“the Council”) responded to a complaint regarding this. The Ombudsman found that whilst much positive …
Ms B complained that the Council had not responded appropriately to Multi-Agency Referral Forms (MARFs) relating to her son submitted since 2023. In addition, she said the Council had not provided a proper response to a complaint she had made. The investigation found that the …
Mr A complained about the care and treatment he received from the Community Mental Health Team at Swansea Bay University Health Board. The Ombudsman decided that whilst the Health Board had responded to his complaint, it had rejected his request for financial redress without providing …
Miss P complained that Flintshire County Council failed to address her concerns about her property not being suitable or safe for her and her young daughter. Miss P also complained about her neighbours anti-social behaviour. The Ombudsman found that the Council had incorrectly refused to …
Mrs A complained that the Bridgend County Borough Council failed to respond to her complaints about her son’s education. The Ombudsman found that the Council had failed to respond to Mrs A’s stage 1 and stage 2 complaints. The Ombudsman said this caused uncertainty and …
Mr A complained that Bridgend County Borough Council failed to respond to his concerns about neighbouring trees. The Ombudsman found that the Council had failed to log Mr A’s concerns in line with its Complaints Procedure. The Ombudsman said this caused uncertainty and frustration for …
Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint. The Ombudsman found that the Health Board had not responded to all the issues raised by Miss C. The Ombudsman said that this caused frustration and uncertainty …
Miss A complained that Hywel Dda University Health Board had failed to reimburse her the agreed sum in its complaint response. The Ombudsman found that there had been a delay by the Health Board to reimburse Miss A. The Ombudsman said this caused uncertainty and …
Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response she received to her formal complaint. The Ombudsman found that the Council’s response to her complaint did not accurately address her concerns about the delay …
Mr A complained because he was unhappy with the actions and complaint response from Vale of Glamorgan Council in respect of a secondary school. The Ombudsman decided that the Council’s complaint response considered Mr A’s concerns in line with limitations in respect of what it …
Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The investigation considered whether the care provided to Mrs B, following her diagnosis with pancreatic cancer on 21 March 2025, was clinically appropriate and timely. The …
Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to his property. The Ombudsman found that, while the Council had acknowledged the concerns as a service request, it had not responded via the complaint procedure. …
Miss B complained that Swansea Council failed to issue the Stage 2 complaint report and outcomes regarding her complaint about Children’s Social Services. The Ombudsman found that the Council had not issued the Stage 2 report or outcomes and had not provided regular and meaningful …
Miss C complained that Powys County Council had wrongly calculated that she had been overpaid Housing Benefit and had not provided her with clear information about how the overpayment had been calculated. Miss C also complained about action the Council had taken to recover the …