Source · PSOW (Public Services Ombudsman for Wales)

Rhondda Cynon Taf County Borough Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202601174 Sector Local Government Category Education Decided 10 July 2026

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Full decision

Ms A complained that Rhondda Cynon Taf County Borough Council had failed to issue a response to her Stage 2 complaint. The Ombudsman found that the Council had not responded to the complaint. The Ombudsman stated that this had caused frustration and uncertainty for Ms A. The complaint was resolved without a formal investigation.

The Ombudsman sought and obtained the Council’s agreement to write to Ms A to apologise and provide an explanation for the delay, and to issue a response to her Stage 2 complaint within two weeks.

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Reference	Date	Summary	Outcome
PSOW-202602232	27 Jul 2026	Miss A complained that she was dissatisfied with Rhondda Cynon Taf County Borough Council’s response to her complaint. She said …	Resolved / Early Resolution
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PSOW-202600704	04 Jun 2026	Mr A complained about Rhondda Cynon Taf County Borough Council’s handling of matters relating to Children’s Social Services. Mr A’s …	Resolved / Early Resolution

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