Source · PSOW (Public Services Ombudsman for Wales)

Bridgend County Borough Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202601116 Sector Local Government Category Education Decided 06 July 2026

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Full decision

Mrs A complained that the Bridgend County Borough Council failed to respond to her complaints about her son’s education.

The Ombudsman found that the Council had failed to respond to Mrs A’s stage 1 and stage 2 complaints. The Ombudsman said this caused uncertainty and frustration for Mrs A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, offer Mrs A an apology and explanation for the delay and to issue a stage 2 complaint response.

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Other decisions involving Bridgend County Borough Council

Reference	Date	Summary	Outcome
PSOW-202601314	08 Jul 2026	Ms A complained that Bridgend County Borough Council had not responded to her stage 2 complaint about additional learning needs …	Resolved / Early Resolution
PSOW-202601637	03 Jul 2026	Mr A complained that Bridgend County Borough Council failed to respond to his concerns about neighbouring trees. The Ombudsman found …	Resolved / Early Resolution
PSOW-202509049	21 May 2026	Ms A complained about Bridgend County Borough Council’s decision not to investigate a complaint about the domiciliary care her late …	Resolved / Early Resolution
PSOW-202508528	22 Jan 2026	Mr A complained that Bridgend County Borough Council failed to respond to the complaint that was referred to the Council …	Resolved / Early Resolution
PSOW-202505353	06 Nov 2025	Mr A complained that the Council had not carried out regular maintenance of the waste ground next to his property …	Resolved / Early Resolution

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