Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint.
The Ombudsman found that the Health Board had not responded to all the issues raised by Miss C. The Ombudsman said that this caused frustration and uncertainty to Miss C. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, provide a further detailed complaint response to Miss C, which addresses all outstanding concerns.