Mr A complained that Cwm Taf Morgannwg University Health Board had failed to respond to the complaint he submitted in October 2025.
The Ombudsman found that the Health Board had failed to inform Mr A that his concerns were dealt with as an enquiry. The Ombudsman said this caused uncertainty and confusion for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, provide Mr A with an apology for failing to inform him that his concerns were dealt with as an enquiry and to issue a complaint response.