Source · PSOW (Public Services Ombudsman for Wales)

Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202601549 Sector Health Category Adult Mental Health Decided 06 July 2026

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Full decision

Mr A complained about the care and treatment he received from the Community Mental Health Team at Swansea Bay University Health Board.

The Ombudsman decided that whilst the Health Board had responded to his complaint, it had rejected his request for financial redress without providing him with a clear explanation of how this decision was reached. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement that within 1 month it would send a further response to Mr A, setting out the reasoning for its decision.

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