Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Vale of Glamorgan Council Report Date 30/06/2026 Case Against Vale of Glamorgan Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202601822 Outcome Early resolution Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to his property.
The Ombudsman found that, while the Council had acknowledged the concerns as a service request, it had not responded via the complaint procedure. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, offer an apology to Mr A for not addressing the complaint via the complaint procedure, explain why this happened and issue the stage 1 complaint response.