Miss A complained that Hywel Dda University Health Board had failed to reimburse her the agreed sum in its complaint response.
The Ombudsman found that there had been a delay by the Health Board to reimburse Miss A. The Ombudsman said this caused uncertainty and frustration for Miss A and she decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to within 3 weeks, offer an apology and explanation to Miss A for the delay and to reimburse her the agreed sum.