Vale of Glamorgan Council

Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Vale of Glamorgan Council Report Date 26/03/2025 Case Against Vale of Glamorgan Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202408757 Outcome Early resolution Mr A complained about a leak at his property. He said that the Vale of Glamorgan Council (“the Council”) had failed to carry out all the necessary repairs.

The Ombudsman noted that the Council had started some repair works, but it did not fully resolve all the issues Mr A experienced. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement that within 4 weeks it would meet with Mr A to inspect the wet room and identify any outstanding issues; provide Mr A with a schedule and timeline of the planned works; provide information about how to submit a claim for damages; and provide a complaint response to Mr A’s complaint.