PSOW (Public Services Ombudsman for Wales) decision

Cardiff and Vale University Health Board

Decided 28 March 2025 Reference PSOW-202408017 Outcome: Resolved / Early Resolution Sector: Health Category: Adult Mental Health Body on this site: Cardiff and Vale University Health Board

Themes assigned by this site (AI-generated): Mental Health Crisis Referral Delays

Full decision

Decision (the PSOW's words)

Ms A complained about the Health Board’s decision not to offer her an attention deficit hyperactivity disorder (“ADHD”) assessment, despite having previously had a private ADHD assessment and diagnosis. Ms A raised additional queries with the Health Board following its complaint response.

As part of an early resolution settlement the Health Board agreed to provide a full and complete response to Ms A’s follow-up queries and to also consider the option of meeting Ms A.

From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202408017, 28 March 2025