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Ms A complained about the Health Board’s decision not to offer her an attention deficit hyperactivity disorder (“ADHD”) assessment, despite having previously had a private ADHD assessment and diagnosis. Ms A raised additional queries with the Health Board following its complaint response.
As part of an early resolution settlement the Health Board agreed to provide a full and complete response to Ms A’s follow-up queries and to also consider the option of meeting Ms A.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202410002 | 30 Apr 2026 | Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and … | Partly Upheld |
| PSOW-202502189 | 23 Apr 2026 | The investigation focused on whether Ms A’s waiting time for gallbladder surgery was appropriately managed in line with the Welsh … | Partly Upheld |
| PSOW-202510196 | 23 Apr 2026 | Mr A complained that the Health Board inappropriately submitted three Multi Agency Referral Forms (“MARFs”) to the Council in relation … | Resolved / Early Resolution |
| PSOW-202501454 | 16 Apr 2026 | Mr C complained that Cardiff and Vale University Health Board had not provided him with the mental health care and … | Resolved / Early Resolution |
| PSOW-202509648 | 15 Apr 2026 | Mrs A complained that the Health Board had not responded to all her concerns in its complaint response, and that … | Resolved / Early Resolution |