Cardiff and Vale University Health Board
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Mental Health Crisis Referral Delays
Full decision
Ms A complained about the Health Board’s decision not to offer her an attention deficit hyperactivity disorder (“ADHD”) assessment, despite having previously had a private ADHD assessment and diagnosis. Ms A raised additional queries with the Health Board following its complaint response.
As part of an early resolution settlement the Health Board agreed to provide a full and complete response to Ms A’s follow-up queries and to also consider the option of meeting Ms A.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202408017, 28 March 2025