PSOW-202510815
Summary (the PSOW's words)Mr A complained about how the Council had dealt with his work permit application for his son, who was 13 …
PSOW (Public Services Ombudsman for Wales) decision
Flintshire County Council
Decided 24 March 2025
Reference PSOW-202409628
Outcome: Resolved / Early Resolution
Sector: Local Government
Category: Housing
Body on this site: Flintshire County Council
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Complaint record keeping failures
Full decision
Decision (the PSOW's words)
Miss X complained that Flintshire County Council failed to respond to her emails and calls, and that she has been living in a state of disrepair for 18 years.
The Ombudsman found that the Council had failed to respond to Miss X’s concerns. The Ombudsman said that this caused uncertainty and frustration to Miss X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, apologise to Miss X for the oversight in not logging her concerns as a formal complaint, provide an explanation for the delay and the lack of response, and issue a Stage 1 response in line with its complaints procedure.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202409628, 24 March 2025