PSOW-202505998
Summary (the PSOW's words)Mrs B complained about the care and treatment her husband, Mr B, received from the Health Board before his death …
PSOW (Public Services Ombudsman for Wales) decision
Aneurin Bevan University Health Board
Decided 20 March 2025
Reference PSOW-202409047
Outcome: Resolved / Early Resolution
Sector: Health
Category: Clinical treatment in hospital
Body on this site: Aneurin Bevan University Health Board
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Delayed Recognition of Deterioration, Inadequate Pre-Operative Risk Assessment
Full decision
Decision (the PSOW's words)
Mrs M complained that Aneurin Bevan University Health Board had failed to respond to the complaint she submitted in September 2024.
The Ombudsman decided that there had delays by the Health Board to provide Mrs M with a response. She said this had caused frustration and uncertainty for Mrs M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs M and provide her with an explanation for the delays. The Health Board also agreed to provide Mrs M with a redress payment of £50 and to issue a complaint response within 4 weeks.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202409047, 20 March 2025