Mrs M complained that Aneurin Bevan University Health Board had failed to respond to the complaint she submitted in September 2024.
The Ombudsman decided that there had delays by the Health Board to provide Mrs M with a response. She said this had caused frustration and uncertainty for Mrs M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs M and provide her with an explanation for the delays. The Health Board also agreed to provide Mrs M with a redress payment of £50 and to issue a complaint response within 4 weeks.