Mr M complained that Newport City Council had failed to respond to the numerous complaints he raised.
The Ombudsman decided that the Council had failed to provide Mr M with a response. She said this had caused frustration and uncertainty for Mr M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr M and provide him with an explanation for not addressing his concerns. The Council also agreed to provide Mr M with a redress payment of £100 and to issue a complaint response by 24 April 2025.