Mr M complained that Cwm Taf Morgannwg University Health Board had failed to respond to his follow up concerns arising from the complaint response he received in August 2023.
The Ombudsman decided that there had been a significant delay by the Health Board to provide Mr M with a follow up response. She said this had caused frustration and uncertainty for Mr M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr Mand provide him with a full explanation for the delays. The Health Board also agreed to offer Mr M a redress payment of £200 and to issue a complaint response within 6 weeks.