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PSOW (Public Services Ombudsman for Wales) decision

Aneurin Bevan University Health Board

Decided 28 March 2025 Reference PSOW-202402092 Outcome: Not Upheld Sector: Health Category: Clinical treatment in hospital Body on this site: Aneurin Bevan University Health Board

Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions

Themes assigned by this site (AI-generated): Complaint record keeping failures, Feedback not integrated

Full decision

Decision (the PSOW's words)

Mrs B complained about whether Aneurin Bevan University Health Board took adequate steps to investigate and respond to an allegation that a member of agency staff provider her husband, Mr B, with unprescribed medication on 8 February 2024.

The investigation found that the Health Board took adequate steps to investigate and respond to the allegation that a member of staff provided Mr B with unprescribed medication. The Ombudsman did not uphold the complaint.

From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202402092, 28 March 2025