Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202305404 | Powys Teaching Health Board | Health | Upheld | 26 Feb 2025 |
| PSOW-202407137 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Feb 2025 |
| PSOW-202402781 | Cardiff and Vale University Health Board | Health | Upheld | 25 Feb 2025 |
| PSOW-202407047 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 24 Feb 2025 |
| PSOW-202405702 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 24 Feb 2025 |
| PSOW-202401128 | Swansea Bay University Health Board | Health | Not Upheld | 21 Feb 2025 |
| PSOW-202405569 | Swansea Council | Local Government | Resolved / Early Resolution | 21 Feb 2025 |
| PSOW-202408035 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Feb 2025 |
| PSOW-202407165 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 20 Feb 2025 |
| PSOW-202408416 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Feb 2025 |
| PSOW-202202515/202208668 | Welshpool Town Council | Local Government | Other | 19 Feb 2025 |
| PSOW-202403596 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Other | 18 Feb 2025 |
| PSOW-202401164 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 17 Feb 2025 |
| PSOW-202407414 | A Dental Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 17 Feb 2025 |
| PSOW-202408070 | Powys County Council | Local Government | Resolved / Early Resolution | 17 Feb 2025 |
| PSOW-202406817 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 17 Feb 2025 |
| PSOW-202405922 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 17 Feb 2025 |
| PSOW-202408098 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Feb 2025 |
| PSOW-202408250 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 14 Feb 2025 |
| PSOW-202308228 | Hywel Dda University Health Board | Health | Upheld | 14 Feb 2025 |
| PSOW-202408303 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 14 Feb 2025 |
| PSOW-202303825/202306824/202307937 | Neyland Town Council | Local Government | Other | 14 Feb 2025 |
| PSOW-202405719 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 13 Feb 2025 |
| PSOW-202407060 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 13 Feb 2025 |
| PSOW-202407494 | Flintshire County Council | Local Government | Resolved / Early Resolution | 13 Feb 2025 |