Mrs C complained about the care and management her husband received when he attended Ysbyty Glan Clwyd (“the Hospital”). In particular, her husband not been seen by the Consultant Gastroenterologist (“the Consultant”) despite making several requests. Mrs C also referred to the lack of communication from the Specialist Inflammatory Bowel nurse (“IBD Nurse”).
As part of an early resolution the Health Board agreed to apologise to Mr and Mrs C for the shortcomings in communication and for not responding to Mr C’s concerns in a user/patient friendly manner. It also agreed to offer Mr A a face-to-face appointment with the Consultant and the IBD Nurse and to explain to him his clinical pathway. It also agreed to communicate with patients in plain English.